Octavia Lampkin
Ocoee
Summary
Dynamic professional with a proven track record at Trilogy Home Healthcare, adept in schedule coordination and critical thinking. Excelled in enhancing patient satisfaction and streamlining operations, demonstrating a strong work ethic and exceptional attention to detail. Skilled in computer applications and teamwork, consistently delivering results beyond expectations.
Overview
10
10
years of professional experience
Work History
Scheduler
Trilogy Home Healthcare
07.2023 - Current
- Provided compassionate support to patients during their healthcare journey, addressing concerns and answering questions about appointments promptly.
- Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing appointment changes.
- Coordinated with other departments for seamless patient transfers, expediting necessary follow-up appointments.
- Handled cancellations professionally, rescheduling patients in a timely manner while minimizing disruptions to daily operations.
- Maintained confidentiality and adhered to HIPAA regulations when handling sensitive patient information during the scheduling process.
- Maintained accurate patient records, updating contact information and insurance details as needed.
Scheduler
Advent Health
05.2020 - 07.2023
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Answered phone calls and provided new clients with required paperwork to initiate service.
Assistant Manager
Zaxbys
01.2015 - 05.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
High School Diploma -
Olympia High School
Orlando, FL05-2014
Skills
- Computer skills
- Attention to detail
- Data entry
- Strong work ethic
- Teamwork and collaboration
- Effective multitasking
- Schedule coordination
- Customer service
- Critical thinking
Timeline
Scheduler
Trilogy Home Healthcare
07.2023 - Current
Scheduler
Advent Health
05.2020 - 07.2023
Assistant Manager
Zaxbys
01.2015 - 05.2020
High School Diploma -
Olympia High School
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