Octavia Maughn-Wilson
Philadelphia,PA
Summary
Accuracy-oriented Administrative Assistant, skilled in maintaining financial documents, managing multiple tasks, and suggesting and implementing solutions to solve problems and improve processes. Tech-savvy with proficiency in Excel. Excellent communication and interpersonal skills with the ability to interface with clients from various departments and committed to providing outstanding customer service and assistance.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
The Steven A. Cohen Clinic
10.2023 - Current
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
- Managed over 50 calls per day while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Improved efficiency within client intake by prioritizing tasks and managing time effectively.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Prepared detailed reports on payroll activities for management review, highlighting areas requiring improvement or attention.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Promoted higher levels of collaboration between departments via regular meetings and clear communication channels.
Intake Coordinator
PATH Inc.
11.2019 - 10.2023
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Ensured regulatory compliance by maintaining up-to-date records and documentation.
- Entered invoice data into the company's invoicing system to enable proper tracking and record-keeping.
- Generated monthly billing and posting reports for management review.
- Collaborated with purchasing department staff to match purchase orders with corresponding invoices, ensuring accurate expense tracking throughout the organization.
Teaching Assistant
Pressley Ridge School
01.2016 - 11.2019
- Provided instructional support to students unable to attend regular classes.
- Contributed to the development of new curriculum materials, enhancing the quality of instruction within the department.
- Evaluated student performance through regular assessments, tracking progress and adjusting instructional strategies as needed.
- Monitored student behavior in classes, laboratories, and on field trips for unsafe or rule-breaking concerns.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
Education
Psychology
Marshall University
Huntington, WVSkills
- Excels in team leadership
- Reporting and documentation
- Payroll and budgeting
- Schedule Coordination
- Customer Service
- Data Entry
Timeline
Administrative Assistant
The Steven A. Cohen Clinic
10.2023 - Current
Intake Coordinator
PATH Inc.
11.2019 - 10.2023
Teaching Assistant
Pressley Ridge School
01.2016 - 11.2019
Psychology
Marshall University
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