Octavia Phifer
Chicago,IL
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
5
5
years of professional experience
Work History
Personal Care Assistant (On Call)
SEIU Healthcare
Chicago, IL
11.2019 - Current
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Provided companionship to elderly and disabled clients in their homes or other residential facilities.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Monitored vital signs such as blood pressure, pulse rate and respiration rate for the patient's health status.
- Maintained accurate records of client care activities on computerized systems for charting purposes.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Researched community resources available for additional assistance or services if needed.
- Conducted home visits to assess client's needs and provide appropriate interventions.
- Educated family members about proper techniques for caring for the client at home.
- Assessed changes in condition or behavior of the client which may require further medical attention.
- Reported any observed changes in mental status or physical condition to supervisor immediately.
- Developed individual plans of care based on assessment findings and physician orders.
- Collaborated with interdisciplinary team members regarding plan of care for each client.
- Followed safe lifting and transferring techniques to transport residents.
Executive Administrative Assistant (Contract)
Centers for Cognitive Wellness
Chicago, IL
11.2023 - 03.2024
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Opened, read and replied to e-mails, letters and correspondence on behalf of practice and executives.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Screened incoming telephone calls from internal and external customers promptly and professionally; transferred calls appropriately; responded to inquiries in a timely manner.
- Created spreadsheets using Excel software programs including formulas, macros and pivot tables.
- Collaborated with internal teams to support long-term research, marketing and ad hoc projects.
- Assisted in preparing marketing materials such as brochures and flyers for distribution at trade shows and other events.
- Leveraged word processing software to create proposals, letters and memos.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
- Revised and maintained master calendar to coordinate meetings across multiple time zones.
- Managed director's calendar and prepared meeting agenda and materials.
- Managed daily invoices, reports and proposals.
- Created newsletters to share company updates and events.
- Managed external contacts and kept track of periodic communication needed for priority actions.
Administrative Assistant
Integrated Office Suites | Virtual Office Space
Chicago, IL
08.2022 - 08.2023
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Scheduled appointments between clients and customers and internal staff members.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Handled confidential documents in an organized fashion according to established protocol.
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Provided secretarial and office management support while building cooperative working relationships.
Education
Associate of Arts - Business Administration And Management
Olive Harvey College
Chicago, ILSkills
- Confidentiality and Data Protection
- Documentation and Reporting
- Calendar Management
- Appointment Scheduling
- Database Management
- PC Proficient
- Strong Problem Solver
- Data Entry
- Multitasking and Prioritization
- Multi-Line Phone Systems
- Records Management
- Microsoft Outlook, Excel, word
- Google Docs
- Webex
- Time Management
- Multi-Task Management
- Customer Service
- Patient Care Advocacy
- Administrative Support
- Mail Handling
- Critical Thinking
- Team Playing
- Organizational
- Team Leadership
References
References available upon request.
Timeline
Executive Administrative Assistant (Contract)
Centers for Cognitive Wellness
11.2023 - 03.2024
Administrative Assistant
Integrated Office Suites | Virtual Office Space
08.2022 - 08.2023
Personal Care Assistant (On Call)
SEIU Healthcare
11.2019 - Current
Associate of Arts - Business Administration And Management
Olive Harvey College
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