Octavia Pierce
New York,NY
Summary
To obtain a challenging and responsible career opportunity where my employment experience and commitment to excellence will be of value and allow for continued growth.
Overview
6
6
years of professional experience
Work History
Passenger Service
Prospect Airline Services
Charlotte, NC
02.2022 - 11.2022
- Providing information to passengers about flight times, gate changes, delays, and other pertinent information
- Assisting with wheelchair boarding procedures and helping passengers with disabilities board or disembark from aircraft
- Handling customer complaints, helping resolve disputes, and referring problem cases to supervisors for further attention
Warehouse Sort Team
Amazon
Charlotte, NC
03.2020 - 10.2020
- Selecting, packing and shipping customer orders.
Deli Clerk
BJ’s Wholesale Club
New York, NY
05.2019 - 02.2020
- Provides a high level of customer service to Members. Answers questions and recommends deli items. Answers Member calls and takes special orders.
- Slices, packages, and weighs deli products, including cheeses and meats. Helps Members select the correct products.
- Ensures that all products are fresh and meet company quality standards. Checks for out-of-date products daily and follows appropriate product salvage policies and procedures.
- Ensures deli cooler shelves and deli display cases have a wide variety of product. Stocks and rotates deli items when necessary.
- Operates and handles deli equipment in accordance with safety policies and procedures.
- Cleans and sanitizes deli equipment and food surfaces throughout the department, including rotisserie ovens, cooking utensils, refrigerated cases, and the deli cooler.
- Ensures scale systems are in working order. Makes sure items are weighed and priced accurately.
- Maintains all club policies and procedures.
- Performs other duties as assigned, including assisting in other departments as needed.
Homeworker Assistant
Brown’s Day Care
Bronx, NY
03.2017 - 06.2019
- Meet the emotional, social, physical and cognitive needs of each child
- Coordinate field trips
- Report progress of children to parents in bi-annual reports and through parent-teacher conferences
- Maintain daily open communication with parents
- Keep accident reports; Maintain confidentiality; Report any suspect abuse
- Maintain a safe and healthy environment
- Keep all appropriate records such as records, attendance and time sheets.
- Work directly with the elementary and middle school students in all of their activities.
Cashier/Deli Clerk
Western Beef
Bronx, NY
08.2017 - 12.2017
- Greet customers when entering or leaving establishments
- Operating the cash register and handling cash transactions with customers.
- Maintain clean and tidy checkout areas.
- Pleasantly deal with customers to ensure satisfaction.
- Providing responsive, exceptional service to deli counter customers by answering questions, making recommendations, providing samples, and responding to requests.
- Updating displays, cases, and other customer-facing areas to ensure new items and promotions are showcased.
Education
GED -
06-2021
undefined
DEVRY University
01-2025
Skills
- Basic PC knowledge and familiarity with electronic equipment
- Ability to lift heavy items, ranging from 25 to 50 lbs
- Excellent customer service, communication, and math skills
Timeline
Passenger Service
Prospect Airline Services
02.2022 - 11.2022
Warehouse Sort Team
Amazon
03.2020 - 10.2020
Deli Clerk
BJ’s Wholesale Club
05.2019 - 02.2020
Cashier/Deli Clerk
Western Beef
08.2017 - 12.2017
Homeworker Assistant
Brown’s Day Care
03.2017 - 06.2019
undefined
DEVRY University
GED -
Community Service
Summer Youth – Frederick Douglass Community Center, Aide to Sports Specialist, New York, NY, 2016-07, 2017-08, Perform general office duties such as typing, operating office machines, and sorting mail., Scan or read incoming materials to determine how and where they should be classified or filed., Assisting with the day-to-day efficient operation of the office., Create and implement activities, workshops and events for students.