Octavia Pratt
Virginia Beach,VA
Summary
- Assisted customers with inquiries and provided exceptional service in retail, call centers, and healthcare settings. - Licensed insurance agent with experience in sales and customer service across multiple states. - Dedicated CNA and medical assistant with over seven years in healthcare, specializing in patient care and support. - Completed PCA certification and NA certificate, enhancing skills in home health and clinical settings. - Proficient in EMR and Epic systems, contributing to efficient patient record management. - Seeking opportunities in insurance customer service, claims adjustment, or sales roles. - Committed to furthering education and career in the insurance industry.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CNA / Medical Assistant
Virginia Woman’s Wellness
09.2023 - Current
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Collaborated with healthcare team to develop patient care plans.
- Maintained cleanliness and safety of patient environments.
- Documented patient progress accurately in electronic health records.
- Trained new staff on best practices for patient care and safety protocols.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- In the medical office setting working for an Gynecologist doctor , I also make her schedule , clean the office , help in the procedure room , process labs and blood born pathogens in pathology , counsel my patients and make sure all medication needs are met
Licensed Insurance Agent
Geico
10.2024 - 11.2025
- Assisted clients in selecting appropriate insurance coverage tailored to individual needs.
- Educated customers on policy options, enhancing understanding and satisfaction with services.
- Processed claims efficiently, ensuring timely resolution and customer support throughout the process.
- Analyzed client information to identify potential risks and recommend suitable insurance solutions.
- Collaborated with underwriting teams to streamline policy issuance and improve turnaround times.
- Conducted regular follow-ups with clients to maintain relationships and ensure ongoing satisfaction with policies.
- Developed training materials for new hires, improving onboarding efficiency and knowledge retention.
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.
- Delivered outstanding first-contact resolution rates when assisting clients with inquiries about premiums or billing issues.
- Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
- Promoted products and services using upselling and other sales strategies.
- Retained existing clientele by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.
- Trainings are done on a consistent basis .
- Work in customer service answering phones and providing an excellent customer service service experience
CNA - Certified Nursing Assistant
Birchwood park nursing home n rehab
01.2024 - 07.2024
- I was responsible for assisting residents with bedside care, assisting with daily living activities, meals, bathing, walking, exercising, communication, assisting the nurse with any medication needs as well as going over care plans. Assisting with transportation to and from doctor’s appointments in and outside of the facility. I was responsible to complete in services and trainings each month.
Nursing Care Partner
Sentra Leigh Hospital
01.2023 - 08.2023
- I am responsible for 12 patients at a time at night. I work the overnight shift from 6pm-6:30 am 12 hour shifts. I take pride in caring for my patients and most important their safety. I worked on the imcu unit 3 west so a critical unit! I have taking trainings and classes through sentara and has gain and learn even more experience when taking care of patients. I have my CPR as well, I also have my medical administrative assistant certification. I was skilled in phlebotomy, medications, catheter care and management, blood sticks, urinalysis and blood cultures, as well as colonoscopy bags and assistance with certain surgical procedures or preparation for the patient. I gain experience working in the ED, experience with different type of patients.
Education
Certificate - Nursing
Tidewater medical training
Virginia Beach, VANo Degree - Health Sciences
Tidewater Community College
Norfolk, Virginia, VAHigh School Diploma - Nursing
Plainfield High School
Plainfield, NJ01.2011
Skills
- Warehouse Associate
- Customer Service
- Customer Care
- Call Center (5 years )
- CSR
- Organization and time management
- Licensed Insurance agent sales and services -1-2 years experience
- Customer Support
- Restaurant Experience
- Basic Math
- Front Desk
- Microsoft Office
- Receptionist (1 year)
- Vital Signs Experience
- Infection Control Training
- Dementia Care
- Microsoft Excel
- Help Desk
- Microsoft Word
- Microsoft Outlook
- 10 Key Data Entry (1 year)
- Upselling
- Home Care (4 years)
- Hospice Care
- Communication skills
- Computer skills
- Management
- Math
- Forklift
- Computer literacy
- Materials handling
- Medical records
- Spanish
- Patient monitoring
- Medication Administration
- Critical Care Experience
- Nursing (1 year)
- EMR Systems
- HIPAA (1 year)
- EHR systems
- Venipuncture
- Primary Care Experience
- ICD-10
- CPT coding
- Medical coding
Certification
- Nursing Assistant Present I received my Nursing assistant certificate from tidewater training. I am scheduling to take my skills test so that I can become a Certified nursing assistant. I already pass the written exam
- CCMA Certification certified clinical medical assistant June 2022 to June 2026 R3FG8J8J License number
- CNA January 2017 to Present
- BLS Certification August 2023 to August 2025
- CPR Certification August 2023 to Present
Accomplishments
Passed my state insurance licensed exam with a 95 score. I super proud of my self I didn’t believe I could pass and obtain my license and this was one of my biggest accomplishments . I want to go forward and gain more licenses and learn more in insurance industry.
CUST
skills Acute care expertise Hospice and palliative care experience Disease prevention and intervention specialist Insulin medication assistance. I have done injections as well as phlebotomy. I worked in long term care and hospital setting which I gain experience with dementia rehabilitation Patient positioning competency bed baths Foley catheter insertion and removal familiarity also changing linens cleaning and draining catheters vital signs, Woman and men Palliative care awareness excellent customer service and phone etiquette, scheduling appointments. Medical terminology and computer software systems. Willing to relocate: Anywhere Authorized to work in the US for any employer
Timeline
Licensed Insurance Agent
Geico
10.2024 - 11.2025
CNA - Certified Nursing Assistant
Birchwood park nursing home n rehab
01.2024 - 07.2024
CNA / Medical Assistant
Virginia Woman’s Wellness
09.2023 - Current
Nursing Care Partner
Sentra Leigh Hospital
01.2023 - 08.2023
Certificate - Nursing
Tidewater medical training
High School Diploma - Nursing
Plainfield High School
No Degree - Health Sciences
Tidewater Community College