Octavia Reynolds
Atlanta,GA
Summary
Dynamic customer service professional with a proven track record at TitleMax, enhancing client satisfaction through effective team leadership and innovative training programs. Skilled in insurance verification and patient scheduling, I excel in fostering positive relationships while driving operational efficiency and achieving high retention rates.
Overview
8
8
years of professional experience
Work History
Insurance Customer Service Representative
Family and Children’s Dentistry
06.2023 - Current
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Assisted patients with insurance verification and billing inquiries to ensure smooth transactions.
- Maintained organized patient records using dental management software for accurate information retrieval.
- Greeted patients warmly, fostering a welcoming environment and positive first impressions.
- Processed patient payments efficiently, contributing to timely financial operations within the practice.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Customer Service Manager
TitleMax
03.2020 - 05.2023
- Led customer service team to enhance client satisfaction and retention rates.
- Developed training programs for staff to improve service delivery and efficiency.
- Implemented new customer feedback system to identify areas for improvement.
- Analyzed service metrics to refine processes and boost operational performance.
Insurance Agent
Loya Insurance
05.2018 - 03.2020
- Developed tailored insurance solutions for diverse client needs, enhancing customer satisfaction and retention.
- Conducted comprehensive policy reviews to ensure compliance with industry regulations and company standards.
- Collaborated with underwriting teams to assess risk factors and determine appropriate coverage options for clients.
- Trained new agents on product knowledge, sales techniques, and customer service best practices to enhance team performance.
Education
High School Diploma -
Life Christian Academy
Atlanta, GA05.2016
Skills
- Customer service excellence
- Patient scheduling
- Insurance verification
- Billing inquiries
Timeline
Insurance Customer Service Representative
Family and Children’s Dentistry
06.2023 - Current
Customer Service Manager
TitleMax
03.2020 - 05.2023
Insurance Agent
Loya Insurance
05.2018 - 03.2020
High School Diploma -
Life Christian Academy