Summary
Overview
Work History
Education
Skills
Timeline
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Octavia R. Simpson

Madera,CA

Summary

Dynamic professional with extensive experience at the IRS, excelling in staff training and inventory management. Proven ability to enhance organizational efficiency and resolve complex issues. Recognized for outstanding leadership and commitment to quality assurance, fostering a collaborative team environment while ensuring timely project completion.

Overview

13
13
years of professional experience

Work History

Temperature Screener

Elite Care Medical Staffing
Fresno, CA
07.2021 - 02.2022
  • Led the position of the temperature screener.
  • Greeted employees and verified employee work location.
  • I asked the required COVID-19 questions, provided masks to employees, and recorded the temperature of the employee.
  • Documented symptoms of COVID-19 as required, and sent the employee home per the Centers for Disease Control (CDC) guidelines for quarantine and isolation.
  • Performed building inspections as required to ensure facial masks are worn in the workplace during business hours.

Clinical Administrator

Rhino Medical
Arlington, Texas
02.2021 - 07.2021
  • Clinical Administrator for COVID-19 vaccine sites.
  • Assisted registered nurse in verifying the client’s appointment and identification.
  • I asked the required Covid-19 questions and completed the vaccine verification card.
  • Assisted in the observation area, observing the client for reactions to the vaccine.
  • Assisted in sanitizing the observation area during the day.
  • Collaborated with medical staff to maintain accurate patient records and documentation.

Customer Service Representative

Verizon
Fresno, CA
03.2019 - 08.2019
  • Led customer service efforts for assigned accounts: verified account information using ACSS and CISCO (Computer Information System Company) phone systems, took payments, updated contact information, and disconnected services when requested.
  • Functioned as a salesperson, device technician, billing expert, and customer issue resolution specialist.
  • I took detailed notes on the actions taken.
  • Provided outstanding customer service, ensuring all interactions were as positive, helpful, and supportive as possible.
  • Generated excitement for new products, and troubleshot a range of customer issues.

Manager

Internal Revenue Service, IRS
Fresno, CA
01.2009 - 12.2018
  • Led all day-to-day operations of the Examination Audit Division, managed fourteen employees, collaborated with management and other departments on inventory projects, and partnered with colleagues to process inventory requests within timelines.
  • Resolved any inventory quality concerns.
  • Directed training for employees, recognized employees for high-quality work, and provided supplementary training for struggling employees.
  • Led payroll review and submission using SETR (Single-Line Payroll Entry System), including holiday and overtime pay via coding, scheduled vacations, and mentored employees.
  • Excelled in a fast-paced environment, accurately completing projects within time constraints.
  • Frequently praised by management for superb staff leadership and management.

Education

High School Diploma -

Madera

Certified Nursing Assistant -

Fresno

Skills

  • Customer service
  • Payroll
  • Inventory management
  • Staff training
  • Employee scheduling
  • Team building
  • Organizational efficiency
  • Call center management
  • Project management
  • Quality assurance
  • Month-end reporting
  • Problem resolution

Timeline

Temperature Screener

Elite Care Medical Staffing
07.2021 - 02.2022

Clinical Administrator

Rhino Medical
02.2021 - 07.2021

Customer Service Representative

Verizon
03.2019 - 08.2019

Manager

Internal Revenue Service, IRS
01.2009 - 12.2018

High School Diploma -

Certified Nursing Assistant -

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