Overview
Work History
Summary
Skills
Accomplishments
Additional Information
Work Availability
Work Preference
Software
Languages
Education
Timeline
Hi, I’m

OCTAVIA SCOTT

The way to get started is to quit talking and begin doing.
Walt Disney
OCTAVIA SCOTT

Overview

20
years of professional experience

Work History

BANK OF AMERICA

Asst. Vice President, Specialized Fiduciary Admin
10.2013 - 01.2024

Job overview

  • Streamline administrative processes, reducing turnaround time for client requests.
  • Implement new strategies to enhance account performance and client satisfaction.
  • Partner with legal and investment teams to provide comprehensive fiduciary services.
  • Facilitate smooth communication between clients and internal departments.
  • Meticulously review and update account documentation, ensuring accuracy and completeness for over 2000 life insurance policies.
  • Conduct thorough due diligence on complex financial transactions for policies covering over $9B in death benefits.
  • Coordinated employee schedules and set dates for company meetings and appointments.
  • Provide oversight and planning for business continuity plan for up to 20 employees.
  • Implemented security practices to preserve assets and minimize liabilities.
  • Created and managed database systems to store and organize information.

ACCESS FAMILY SERVICES

Therapeutic Foster Care Coordinator
09.2012 - 10.2013

Job overview

  • Responsible for resident care coordination for children, including potential issues about appropriate resident placement within the community, availability of services, and other safety concerns.
  • Assist with intakes and assessments, submitting all required clinical documentation for children assigned to my caseload.
  • Facilitated transportation, primary care, academics, and extra-curricular activities and rotated on-call duties, which included after-hours crisis management for all youth and handling referrals.
  • Plan, coordinate, and conduct (as needed) meetings designed to identify and develop strategies for meeting the needs of children in care.
  • Schedule, arrange and attend monthly or bi-monthly home visits to foster homes.

THE URBAN RESTORATION

Parenting Instructor & Case Manager
03.2006 - 09.2012

Job overview

  • Working with families identified through the Department of Social Services as being at imminent risk due to abuse or neglect. Demonstrating cultural sensitivity to families of any ethnic, race, or socio-economic group.
  • Provide support by meeting with the families to provide both classroom and in-home observation. Helping families understand the underlying causes of abusive behavior and find constructive ways to resolve their conflicts.
  • Coordinates documentations of the Therapeutic Court team, which includes judges, court staff, law enforcement officers, jail staff, and various academic and/or medical providers in accordance with established policies and procedures for providing appropriate support to families.

Hibiscus Children's Center

Program Coordinator & MAPP Instructor
08.2003 - 01.2006

Job overview

  • Facilitated Model Approach to Partnerships in Parenting (MAPP) 30-hour training program that helps prospective foster and adoptive parents learn about foster care, foster children, and building positive relationships and alliances beyond birth parents.
  • Advocated for foster children by facilitating access to community resources and services to maximize safety and well-being of child.
  • Mentored new foster parents as they joined the team by sharing knowledge of agency practices while providing ongoing support throughout their transition period.
  • Supported foster parents through regular check-ins, training opportunities, and advocacy within the child welfare system.
  • Advocated for children''s best interests during court proceedings, presenting case updates, recommendations, and concerns to judges and attorneys.
  • Provided emotional support to foster parents during challenging situations and connected them with additional resources as needed.
  • Enhanced child well-being by conducting comprehensive assessments and developing individualized service plans.
  • Checked with newly placed children frequently to support comprehensive success and assimilation.
  • Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.

Summary

Dependable professional with extensive experience supporting executive level management including National Trust Services Manager and team lead for fiduciary administrative team. Demonstrates proficiency in SharePoint, proprietary bank tools, and Office 365. Highly organized, proactive, and results-oriented, with experience in financial management, case management, organizational development, and operational excellence. Strategic in implementing and monitoring progress of important initiatives and actions plans.

Skills

  • Business Administration
  • Office Management
  • Technical Support
  • Verbal and Written Communication
  • Operations Management
  • Orientation and Training
  • Attention to Detail
  • Recordkeeping and File Management
  • Inquiry Requests
  • Documentation
  • Client Advocacy
  • Staff Training
  • Intervention Strategies
  • Business Correspondence
  • Compliance Issues
  • MS Office
  • Resource Management
  • Operational Standards
  • Recordkeeping Strengths
  • Clerical Support
  • Expense Reporting
  • Stakeholder Relations
  • Personable and Approachable
  • Administration and Management
  • Team Collaboration
  • Financial Oversight
  • Job Assignments
  • Complex Problem-Solving
  • Cross-Functional Team Management
  • Timelines and Milestones

Accomplishments

• SharePoint Owner and Manager (10 years)2014 - 2023

• Market Valuation (8 years)2015 - 2023

• Policy and Assess Control Unit System (6 years)2017 - 2023

• Medallion Guarantee Stamp Holder (5 years)2018 - 2023

• Team Onboarding Coordinator and Facilitator (6 years)2018 - 2023

• Team Security Point of Contact (SPOC) (6 years)2018 - 2023

• Team Network Drive Point of Contact (5 years)2019 - 2023

• LIT (Life Insurance Team) Application Enhancements Representative2022 - 2023

• Investment Reviewer (Variable Life Insurance Policies)2022 – 2023

  • Supervised team of Fiduciary Administrative Support. 2017-2023

Additional Information

References-

Mary Beth Parrott, SVP

National Trust Services Manager

980-386-3972 mary.e.parrott@bofa.com

“Octavia is very capable, organized, and thorough. She is an extremely independent worker and can acclimate to any situation. I would recommend her for any role.”

Tyrelle Thomas

Officer, Specialized Fiduciary Services

847-454-5360 tythoma18@yahoo.com

“Octavia with her individual responsibilities is the ultimate team player and often goes above and beyond what is asked of her. She has excellent leadership skills and helps all teammates to reach goals, solve problems and encourages individual contributions. She has an uncompromising work ethic and productivity standard. While being a natural communicator, Octavia ran successful meetings, trainings, and projects to exceed the desired results. She always maintains a calm attitude even when faced with hurdles and roadblocks while she managed and lead a seamless and successful administrative team. Octavia is diligent in her approach, leads by example and created the most productive and well- organized work environment. Her skillset is unmatched. I have the upmost respect for her and hold her in the highest regard both personally and professionally. Simply put- she is greatly missed on our team and cannot be "out-worked!" “

Dr. Charryse Johnson

Jade Integrative Counseling, Owner

704-806-2047 charryse@jadeintegrativewellness.com

“To Whom It May Concern I am pleased to write this letter of recommendation for Octavia Scott. As the founder of Jade Integrative, I have had the pleasure of working with her. During this time, I have been consistently impressed with her dedication, skills, and professionalism. Octavia has demonstrated exceptional leadership, communication, and problem-solving abilities in all contexts. She is remarkable at managing multiple projects and paying attention to detail, which greatly benefited our team and organization. In addition to her technical skills, Octavia is a natural team player. She is always willing to support colleagues and contribute to a positive work environment. She possesses a strong work ethic and is committed to achieving excellence in everything she does. I wholeheartedly recommend Octavia for any position within your organization. I am confident that she will bring the same level of enthusiasm and commitment to your team as she has shown during our time together. Please feel free to contact me if you have any questions or require further information.”

Availability
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Work Preference

Work Type

Full TimeContract Work

Work Location

On-SiteRemote

Important To Me

Work-life balanceCompany CultureWork from home option

Software

Quickbooks

Microsoft 365

Adobe

Languages

English

Education

Johnson C. Smith University

Bachelor of Arts

Timeline

Asst. Vice President, Specialized Fiduciary Admin

BANK OF AMERICA
10.2013 - 01.2024

Therapeutic Foster Care Coordinator

ACCESS FAMILY SERVICES
09.2012 - 10.2013

Parenting Instructor & Case Manager

THE URBAN RESTORATION
03.2006 - 09.2012

Program Coordinator & MAPP Instructor

Hibiscus Children's Center
08.2003 - 01.2006

Johnson C. Smith University

Bachelor of Arts
OCTAVIA SCOTT