Octavia Snowden

• Assist customers with placing orders, recommending products, explaining details
• Provides solutions that fit those individualized situations and prioritize customers needs at each step of the process
• Maintains customer accounts and account information
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Processed customer service orders promptly to increase customer satisfaction.

• Assist tenants with any inquiries, provide quality, professional services to the residents by proactively responding to their needs; focus on relationship development and resident retention.
• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Managed multiple tasks and met time-sensitive deadlines.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

• Provided administrative support to Senior Officers/team support
• Generate daily price lists, inventory transaction reports, purchase orders
• Prepared proposals for national retailers – providing availability of in-stock items.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

Assist customers by phone, email, fax.

• Greeted customers and offered assistance for increased customersatisfaction.
• Used in-store system to locate inventory and place special orders for customers.
• Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.