Dominique Taylor
Brooklyn,NY
Summary
A highly motivated and dedicated administration professional with an interest in human resources, with technical expertise and the ability to adapt quickly to new environments, demands, and challenges. Detail-oriented team player with strong organizational skills.
Overview
9
9
years of professional experience
Work History
HR Personnel Representative(Records/HR Personnel Representative (Records/Compliance Manager
New York City Health And Hospitals
08.2023 - Current
- Maintenance of Employee compliance data in PeopleSoft including performance appraisal, licensure, certification and H1B visa data.
- Receives and ensures completeness and accuracy of performance evaluations including required competency assessments, functional job descriptions, and education profiles.
- Provide guidance, support and education to employees regarding retirement process.
- Ensure separation checklist is distributed to and received from departing employee and forwarded to payroll
- Generates and distributes Human Resources Compliance Notices to managers and Department Heads.
Human Resources Expert
Target
11.2022 - 10.2023
- Performed administrative and customer service functions by responding to general employee queries, addressing employee relations issues, and answering customer inquiries.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Supported in talent acquisition and allocation procedures to fill vacant positions within store.
- Coordinated new hire onboarding, assisting with federal and state mandated paperwork to complete hiring process.
Customer Service Representative
AbelCine Tech
06.2021 - 03.2022
- Communicated with clients to resolve disputes in compliance with company standards
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Process payments, credits, transactions, account updates, and returns & exchanges
Office Clerk
Bob's Discount Furniture
12.2019 - 07.2020
- Created, assigned, processed, and finalized sales orders via web, spreadsheet, and in-store shopping
- Collected and organized financing paperwork
- Communicated with back-office customer service and operations via telephone and email
- Updated customers on order status, and answered inquiries in person and over phone
Fulfillment Associate
Amazon
10.2018 - 09.2019
- Maintained outbound packaging rate of 300 or more per hour, 25% more than average at facility
- Audited items being replaced and ensured outgoing merchandise was processed in most efficient manner
- Trained in department operations and other roles
Office Clerk
Total Transportation Corp
04.2018 - 10.2018
- Developed and implemented new tracking system to track driver recertification requirements, significantly improving driver compliance with DOT regulations
- Managed 1,500 drivers paperwork and training registration in compliance with Office of Pupil Transportation and Department of Transit
- Collaborated with human resources to prepare and assist in new applicant training
- Communicated and built rapport with company-affiliated medical providers
Key Holder
Pay-O-Matic Financial Services
11.2014 - 05.2018
- Managed over $10,000 in daily transactions, including vault and cash drawer balancing
- Trained and served as peer coach for new hire
- Processed customer transactions and sold wide range of pre-paid products
- Established and maintained customer accounts by updating account and identification information
- Processed store-to-store vault money transfers via Rapid Armored Corp.
Education
Bachelor of Arts - Business Administration & Human Resources
Lehman College
The Bronx, NYA.A - Liberal Arts/General Studies
Kingsborough Community College
Brooklyn, NY06.2022
Skills
- Customer Service
- Salesforce
- Workday
- Microsoft Office
- PeopleSoft
- File Management
- Analytical and Critical Thinking
- Kronos
Timeline
HR Personnel Representative(Records/HR Personnel Representative (Records/Compliance Manager
New York City Health And Hospitals
08.2023 - Current
Human Resources Expert
Target
11.2022 - 10.2023
Customer Service Representative
AbelCine Tech
06.2021 - 03.2022
Office Clerk
Bob's Discount Furniture
12.2019 - 07.2020
Fulfillment Associate
Amazon
10.2018 - 09.2019
Office Clerk
Total Transportation Corp
04.2018 - 10.2018
Key Holder
Pay-O-Matic Financial Services
11.2014 - 05.2018
Bachelor of Arts - Business Administration & Human Resources
Lehman College
A.A - Liberal Arts/General Studies
Kingsborough Community College
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