Summary
Overview
Work History
Education
Skills
Timeline
Generic

Octavia Wingate

Marietta,GA

Summary

Highly-motivated, and outgoing with desire to take on new challenges and tasks. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Strong ability to multi-task under busy conditions.

Overview

8
8
years of professional experience

Work History

Waitress

Chuy's Tex-Mex Restaurant
Kennesaw, GA
06.2024 - Current
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent them to kitchen employees for preparation.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
  • Strategically timed check-ins with customers to take orders and confirm meal satisfaction after delivery, taking action to correct any problems.

Cashier

Three13 Salon Spa and Boutique
Marietta, GA
05.2024 - 07.2024
  • Making sure customers are satisfied with their service
  • Assuring clients are being efficiently tended to
  • Handling transactions
  • Providing customer care and service
  • Being knowledgeable on 100s of products
  • Having time management skills
  • Booking of appointments by phone, text and email
  • Answered customer inquiries regarding store policies and procedures.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Issued receipts, refunds, credits or change due to customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Resolved customer complaints professionally in accordance with company policy.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.

Selling Event Lead/Content & Social Media Manager

Northside Deli Provisions
Atlanta, GA
07.2021 - 06.2024
  • Learn menu for the month
  • Stylistically prepare food
  • Create displays to draw attention
  • Inform guests on product knowledge and possible allergies
  • Serve guests per their dietary requests
  • Insure a sanitary and allergy safe experience
  • Sell products to guests
  • Organizing large service events
  • Time management for events and for social media
  • Creating both employee schedules and social media
  • Networking and promoting our company

Barista Trainer

Starbucks
Kennesaw, Georgia
06.2017 - 07.2021
  • Memorizing the menu and recipes
  • Preparing guest orders

  • Ensured compliance with local health regulations related to food preparation, storage, sanitation.
  • Developed detailed lesson plans to ensure consistent delivery of training materials.
  • Monitored staff performance to ensure adherence to company standards.
  • Assessed skill levels of new and existing baristas, providing individualized training plans.
  • Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
  • Evaluated employee progress throughout the course of their training program.
  • Demonstrated safe working environment protocols while instructing baristas on how to properly operate espresso machines, grinders, brewers.
  • Taught team members how to make latest drinks and correctly perform new procedures.
  • Provided individualized instruction to match personal strengths, background and learning style of each employee.
  • Memorized official and off-menu coffee and tea preparations.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Listened to customer desires and needs to recommend optimal products.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Checked temperatures of freezers, refrigerators, and heating equipment.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.

Cashier/Cook

Chic-Fil-A
Roswell, Georgia
09.2017 - 05.2018
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Resolved customer complaints professionally in accordance with company policy.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Maintained cleanliness of beverage dispensers, ice cream machine, fryers, and all cooking tools
  • Issued receipts, refunds, credits or change due to customers.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Provided incredibly friendly customer service

Education

Some College (No Degree) - Art Education

Kennesaw State University
Kennesaw, GA

Skills

  • CPR certified
  • Retaining information
  • Multi-tasking
  • Team-working
  • Professional problem resolution
  • Training
  • Safe food handling
  • Menu recommendations
  • Order accuracy
  • Price memorization
  • Greeting guests
  • Order taking
  • Point of Sale (POS) system operations
  • Effective customer upselling
  • Special Event Coordination
  • Sales technique
  • Table turnover
  • Table setting arrangements
  • Cash handling
  • High-volume dining
  • Special dietary requirements
  • Health code compliance
  • Cleaning and sanitizing
  • Housekeeping

Timeline

Waitress

Chuy's Tex-Mex Restaurant
06.2024 - Current

Cashier

Three13 Salon Spa and Boutique
05.2024 - 07.2024

Selling Event Lead/Content & Social Media Manager

Northside Deli Provisions
07.2021 - 06.2024

Cashier/Cook

Chic-Fil-A
09.2017 - 05.2018

Barista Trainer

Starbucks
06.2017 - 07.2021

Some College (No Degree) - Art Education

Kennesaw State University

Similar Profiles

  • Monica Lester

    Monica LesterMonica Lester

    Server at Chuy's Tex-Mex RestaurantServer at Chuy's Tex-Mex Restaurant

    View Profile
  • Alexander New

    Alexander NewAlexander New

    BOH Line Cook at Chuy's Tex-Mex RestaurantBOH Line Cook at Chuy's Tex-Mex Restaurant

    View Profile
  • Natasha Thomas

    Natasha ThomasNatasha Thomas

    Server at Chuy's Tex-Mex RestaurantServer at Chuy's Tex-Mex Restaurant

    View Profile
Octavia Wingate