Octavia Wollmann
Billings,MT
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Billings Clinic- Billings MT
12.2021 - Current
- Provided direct patient care, monitoring vital signs and assisting with bedside needs.
- Collaborated with healthcare teams to develop personalized care plans for optimal outcomes.
- Educated patients and families on treatment protocols for improved compliance.
- Ensured regulatory compliance by maintaining accurate documentation of patient records.
- Trained new staff on effective patient care techniques and safety practices.
- Streamlined patient transitions from triage to treatment, enhancing efficiency.
- Assisted in various medical procedures, including chest tubes and pancreatic fluid drains.
- Handled psychiatric patients, providing necessary support during restraints and seclusions.
EVS Technician
Billings Clinic
04.2020 - Current
- Consistently delivered assigned tasks on time while maintaining a positive attitude.
- Facilitated effective communication within the team to support project objectives.
- Proactively assisted colleagues, promoting teamwork and shared success.
- Exhibited exceptional time management skills while juggling various responsibilities.
Bartender/Server
Air Host
01.2020 - 05.2020
- Delivered exceptional customer service while managing front and back of house operations.
- Ensured completion of daily tasks to maintain operational efficiency.
- Demonstrated strong multitasking abilities in high-pressure environments.
- Utilized accounting skills to manage transactions accurately.
- Organized workflow effectively to support team objectives.
- Communicated clearly with team members and customers.
- Applied POS knowledge to enhance transaction processes.
Sales Associate
Shipton's Big R
08.2018 - 08.2019
- Maintained high standards of customer service while managing sales floor operations.
- Demonstrated strong product knowledge to assist customers efficiently.
- Kept department organized and compliant with corporate guidelines.
- Actively addressed customer requests, ensuring prompt resolution.
Lead Sales Associate
Cutie Patootie Boutique
07.2008 - 05.2018
- Ensured top-tier customer service for guests from initial greeting.
- Addressed guest requirements to provide tailored assistance.
- Oversaw vendor orders while maintaining precise accounts.
- Executed bank deposits and managed company spending with care.
- Supported inventory and cleaning efforts to uphold store standards.
Server/Bartender
Billy Bob's Texas
03.2016 - 12.2016
- Provide excellent customer service and leave guests wanting to come back.
- Accomplishments: I make my customers right at home and ensure an excellent time at our facility while making my nightly sales.
- Skills Used: I learn quickly and take charge over my nightly tasks.
Front Desk Clerk
Cmon Inn Hotel
09.2014 - 04.2015
- Facilitated smooth check-ins by welcoming guests and addressing their requirements promptly.
- Exhibited strong command of computer systems while managing the cash register competently.
- Adapted to high-pressure environments, maintaining composure to find effective solutions.
- Performed cash drawer counts at the beginning and end of each shift for accountability.
- Entered reservations into the system to ensure efficient guest management.
- Completed necessary paperwork diligently throughout each shift.
Receptionist
Billings Clinic
11.2013 - 05.2014
- Served as first point of contact by greeting visitors and answering phone inquiries.
- Oversaw patient discharge processes to confirm all accounts were correctly managed.
- Assembled necessary packets for units, coordinating supply orders as needed.
- Enhanced visitor experience by fostering a comfortable environment for families.
- Conducted daily opening responsibilities to ensure smooth operations.
- Managed Medicaid billing processes, addressing any denials swiftly.
- Faxed relevant documentation to support administrative needs efficiently.
- Typed and organized select files to improve document management.
Education
Emergency Medical Technician -
America First Response
Billings, MT12.2023
Certified Nursing Assistant -
Billings Adult And Community Education
Billings, MT04.2021
Business (Associate) - Billings
Montana State University
Billings, MT05.2019
General Education Program (High School Diploma) - undefined
Billings West High School
Billings, MT05.2011
Skills
- Collaboration in teams
- Cashier operations
- Hospitality experience
- Bartending expertise
- Instructional skills
- Technical capabilities
- Environmental service operations
- Customer engagement as hostess
- Leadership experience
- POS system proficiency
- Service in restaurants
- Pressure management skills
- Effective communication techniques
- Financial accounting
Certification
- Food Handler
- TABC
- EMT
- CNA
Additional Information
I am a Quick Learner, Loyal, Flexible, Detail Oriented, Computer and Internet skilled, Written and Verbal Communication literate, Capable of Multi-tasking, and Time Management.
Timeline
Patient Care Technician
Billings Clinic- Billings MT
12.2021 - Current
EVS Technician
Billings Clinic
04.2020 - Current
Bartender/Server
Air Host
01.2020 - 05.2020
Sales Associate
Shipton's Big R
08.2018 - 08.2019
Server/Bartender
Billy Bob's Texas
03.2016 - 12.2016
Front Desk Clerk
Cmon Inn Hotel
09.2014 - 04.2015
Receptionist
Billings Clinic
11.2013 - 05.2014
Lead Sales Associate
Cutie Patootie Boutique
07.2008 - 05.2018
Business (Associate) - Billings
Montana State University
General Education Program (High School Diploma) - undefined
Billings West High School
Emergency Medical Technician -
America First Response
Certified Nursing Assistant -
Billings Adult And Community Education