Summary
Education
Skills
Timeline
Work History
Certification
Overview
Generic
OCTAVIA HENSON

OCTAVIA HENSON

Manhattan,NY

Summary

Organized and dependable at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Education

Associate Degree - Commercial Photography

LaGuardia Community College

Skills

  • Project planning
  • Strong Interpersonal
  • Customer Service Skills
  • Organization and Time management
  • Telephone etiquette
  • Microsoft Office
  • Communication
  • Emergency room experience
  • Microsoft Word
  • Excel
  • Data Entry
  • Customer Service and Assistance

Timeline

Business Representative

Mount Sinai West
08.2023 - Current

Guest Service Representative

Lincoln Center For The Performing Arts
05.2022 - Current

Admitting Representative

NYU Langone
12.2020 - 01.2022

Housekeeping Worker

NYU Langone
07.2019 - 01.2020

Dietary Associate

Mount Sinai Hospital
04.2016 - 01.2018

Stocker

Eataly
08.2015 - 03.2016

Shoe Expeditor

Macys
09.2013 - 04.2015

Associate Degree - Commercial Photography

LaGuardia Community College

Work History

Business Representative

Mount Sinai West
08.2023 - Current
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Delivered support to medical staff in completion of patient paperwork.
  • Print Death Certificates
  • Contact medical staff to release patient remains to funeral home

Guest Service Representative

Lincoln Center For The Performing Arts
05.2022 - Current
  • Greeted visitors and customers upon arrival, offered assistance and answered questions.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Delivered above-and-beyond service to guests by making outside venue reservations.
  • Participate during workshops for kids with and without disabilities.
  • Hand out snacks, headphones and fidgets
  • Help escort family to restrooms and other venues
  • Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information

Admitting Representative

NYU Langone
12.2020 - 01.2022
  • Handle admission process
  • Have patients scan their palm to verify their identity.
  • Review and obtain all patients demographics and financial information.
  • Collect payments at the time of registration, print estimated payment worksheet so patient can see why a payment is due.
  • Explain registration forms to patients and make sure the patient agree to all forms before signing.
  • Print out patients labels and wrist bands, verify then band the patient.
  • Make necessary calls to management and clinical team.
  • Visit patient’s bedside to obtain forms that couldn’t be obtained at the time of registration.

Housekeeping Worker

NYU Langone
07.2019 - 01.2020
  • Gather cleaning supplies such as mops, broom, dustpan, and cloths.
  • Sign into the floor and section.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Begin floor rounds, collect trash from nurse stations and bathrooms.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Restock paper towel, soap, and tissue as needed.
  • Pick up and disinfect with appropriate solution area soiled by blood, body fluids including feces on any surface.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Make up beds and setup rooms for the next patients to come.

Dietary Associate

Mount Sinai Hospital
04.2016 - 01.2018
  • Print out patients epic.
  • Gather all foods and supplements needed.
  • Clean and organize food station.
  • Prepare meals for patients according to their diet.
  • Set up the trays of food in order of the patients room numbers and place them in the truck, then deliver it.
  • Help Clean and organize patients tables.
  • Pick up patients used trays and put them back inside the truck.
  • Sterilize iPad and insert patients order’s in the iPad for the next meal.

Stocker

Eataly
08.2015 - 03.2016
  • Polish over 100 wine glasses.
  • Clean off silverware and assist waiters with plates and roll ups.
  • Maintain work station by cleaning and organizing silverware.
  • Stock napkins and silverware.

Shoe Expeditor

Macys
09.2013 - 04.2015
  • Provided exceptional customer service to 20-50 guests, in the shoe department.
  • Maintained over a 1,000 shoes in stock, according to a specified order.
  • Tracked shoe inventory, such as using a PDA, which allows us to see how many shoes are left in stock by a certain brand and add shoes in that are not in the system.

Certification

  • Certified Oneway Voice Announcement, Sirina Protection Systems Corp - November 2022

Overview

10
10
years of professional experience
1
1
Certificate

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OCTAVIA HENSON