Octaviance Capers
Miami
Summary
Dynamic deli/kitchen employee with a proven track record at Whole Foods Market, excelling in food safety and customer service. Enhanced inventory management to reduce waste and elevated customer satisfaction through high-quality offerings. Skilled in team leadership and menu planning, fostering a collaborative environment that drives success and meets diverse company needs.
Overview
24
24
years of professional experience
Work History
Prepared Foods Supervisor
Whole Foods Market
04.2018 - 02.2024
- Supervised daily operations in prepared foods department, ensuring quality and compliance with safety standards.
- Trained and mentored staff on food preparation techniques and customer service excellence.
- Streamlined inventory management processes to reduce waste and enhance product availability.
- Collaborated with team to develop seasonal menu offerings, reflecting regional tastes and dietary trends.
- Led a team of employees to maintain a clean, organized, and safe work environment in compliance with health regulations.
- Enhanced customer satisfaction by ensuring high-quality prepared foods and consistent service standards.
- Coordinated catering events flawlessly, working closely with clients to understand their specific needs while maintaining budgetary constraints.
- Evaluated customer feedback regularly, addressing concerns promptly to maintain high levels of satisfaction and repeat business.
- Collaborated with other department supervisors to drive overall store success and enhance cross-functional teamwork.
Prepared Foods Team Trainer
Whole Foods Market
02.2016 - 04.2018
- Mentored team members in best practices for inventory management and merchandising strategies.
- Conducted assessments of training effectiveness, providing feedback for continuous improvement initiatives.
- Optimized customer interactions, and elevated customer support and satisfaction.
Prepared Foods Team Member
Whole Foods Market
12.2014 - 02.2016
- Prepared and assembled fresh food items following safety and quality standards.
- Assisted customers in selecting prepared foods, enhancing overall shopping experience.
- Maintained cleanliness and organization of food preparation areas to ensure compliance.
- Collaborated with team members to optimize product displays and inventory management.
Community Outreach Specialist
Florida Department of Health
07.2000 - 08.2014
- Developed and implemented community health programs to improve public awareness and access to services.
- Collaborated with local organizations to coordinate outreach efforts and enhance community engagement.
- Conducted needs assessments to identify health priorities and tailor initiatives accordingly.
- Performed STI testing and counseling as well as emotional and social support
Education
High School Diploma -
South Miami Senior High School
South Miami, FL 06.1999
Skills
- Food safety
- Food preparation
- Sanitation protocols
- Food presentation
- Allergen awareness
- Menu planning
- Customer service
- Food handling safety
- Work area maintenance
- Garnishing and plating
- Food safety standards
- Inventory checks
- Sanitation and safety
- Cold food preparation
- Hot case management
- Teamwork
- Multitasking and prioritizing
- Multitasking
Timeline
Prepared Foods Supervisor
Whole Foods Market
04.2018 - 02.2024
Prepared Foods Team Trainer
Whole Foods Market
02.2016 - 04.2018
Prepared Foods Team Member
Whole Foods Market
12.2014 - 02.2016
Community Outreach Specialist
Florida Department of Health
07.2000 - 08.2014
High School Diploma -
South Miami Senior High School