Octaviano Garcia
Houston,TX
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
8
8
years of professional experience
Work History
Warehouse Employee
Canteen Katy
02.2023 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Performed inventory control, such as counting, and stocking merchandise.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Performed general housekeeping and cleaning tasks.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Conducted regular inspections and audits to check quality and verify inventory levels.
- Cleared public and private areas of debris before and after events.
Sales Associate/ Register
Zara
03.2022 - 08.2022
- Maintained positive impressions with overall customer relations
- Counted monies in the cash-drawer at the beginning of every shift to ensure that the amount is accurate according to company policy.
- Refund customers' monies for their returned purchases
- Answered questions about store policies and addressed customer concerns.
- Adhere to store policies and procedures for operational efficiency
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Sales Associate/ Register
Dillard’s
03.2019 - 03.2022
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Developed innovative online social media presence
- Promoting upcoming promotions to customer
- Maintained records related to sales, returns and inventory availability.
- Provided positive first impressions to welcome existing, new and potential customers.
- Effectively promoted store credit cards to customers and assisting them in completing all application.
Sales Associate
Forever 21
11.2016 - 03.2019
- Strategic & effective marketing action plans
- Effectively maintained positive impressions with overall customer relations.
- Trained new employees and maintained the store appearance, inventory.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Front End Associate
Kroger Retail Company
06.2015 - 11.2016
- Accurately processed money transactions while maintaining professional interactions with customers.
- Inform customers about Kroger’s credit card and assisting them in completing the application
- Restocked and organized merchandise in front lanes.
- Ensure fast transactions to minimize long register lines
- Perform cash, card and check transactions for customer purchases.
Education
Nimitz High School
2012
Skills
- Order Processing
- Upselling Techniques
- Inventory Control Procedures
- Educational Sales
- Teamwork and Collaboration
- Safety Protocols
- Customer Service
- Stockroom Upkeep
- Stocking and Receiving
Timeline
Warehouse Employee
Canteen Katy
02.2023 - Current
Sales Associate/ Register
Zara
03.2022 - 08.2022
Sales Associate/ Register
Dillard’s
03.2019 - 03.2022
Sales Associate
Forever 21
11.2016 - 03.2019
Front End Associate
Kroger Retail Company
06.2015 - 11.2016
Nimitz High School
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