Octaviano Vega Garcia
Greenfield,CA
Summary
Seasoned professional in general with over eight years of experience in security services management. With expertise in team leadership and effective communication. Recognized for strong problem-solving skills and commitment to client satisfaction, successfully implementing process improvements that enhance productivity and foster positive relationships.
Overview
19
19
years of professional experience
Work History
Operations Manager
Allied Universal Security Services
Salinas
03.2016 - 07.2025
- Managed daily operations for security services at client sites.
- Coordinated training sessions for new security personnel to improve team readiness and service quality.
- Oversaw scheduling and deployment of security staff across various locations.
- Facilitated communication between clients and security teams effectively.
- Implemented process improvements that streamlined operations and reduced response times.
- Resolved conflicts and addressed concerns from clients and staff promptly.
- Supervised day-to-day workflow of employees to optimize productivity and uphold quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed staffing needs through recruitment, selection, onboarding, and training.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Oversaw financial management, budget management, accounting and payroll activities.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Security Supervisor
Guardsmark Security
Carmel-by-the-Sea, California
08.2014 - 03.2016
- Supervised security personnel to ensure compliance with safety protocols.
- Conducted regular inspections of premises to identify potential security risks.
- Developed and implemented training programs for new security staff.
- Coordinated incident response procedures during emergencies and critical situations, ensuring swift action and safety.
- Collaborated with law enforcement agencies on security-related matters.
- Prepared detailed reports on security incidents and daily activities, enhancing management's response strategies.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Responded quickly to emergency situations by deploying resources and personnel.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Ensured all security equipment was maintained and fully operational.
- Evaluated security staff performance, providing constructive feedback to foster professional development.
Security Officer
Salinas Valley Private Security
Salinas, California
05.2006 - 07.2014
- Monitored premises, enhancing safety and security of property and personnel.
- Conducted regular patrols, deterring potential security breaches and unauthorized access.
- Guarded restricted areas to prevent unauthorized entry.
- Responded to incidents by assessing situations and implementing appropriate protocols.
- Maintained accurate logs of security activities, ensuring accountability and effective incident response.
- Identified safety hazards and took corrective action.
- Assisted in training new security personnel on procedures and safety measures.
- Confirmed visitor identification prior to granting entry into the building.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Education
BBA - Business Administration
California State University, Monterey Bay
Seaside, CA06-2012
Associate of Science - Business Administration
Hartnell College
Salinas, CA06-2010
High School Diploma -
Alisal High School
Salinas, CA06-2007
Skills
- Operations management
- Project planning
- Business management
- Data analysis
- Business intelligence
- Staff management
- Staff development
- Performance evaluation
- Team leadership
- Decision making
- Problem solving
- Effective communication
- Client relationships
Languages
Spanish
Professional
Timeline
Operations Manager
Allied Universal Security Services
03.2016 - 07.2025
Security Supervisor
Guardsmark Security
08.2014 - 03.2016
Security Officer
Salinas Valley Private Security
05.2006 - 07.2014
BBA - Business Administration
California State University, Monterey Bay
Associate of Science - Business Administration
Hartnell College
High School Diploma -
Alisal High School