OCTAVIAS MOON
Winder,GA
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
9
9
years of professional experience
Work History
Customer Care Specialist II
Synovus Bank
Athens, GA
01.2019 - Current
- Two years of banking experience
- Manage over 50-80 calls per day with positive attitude and focus on customer satisfaction
- Took ownership of customers issues to follow problems through to resolution
- Proficient in CD and Money Market rate quoting
- Process loan and checking document requests.
- Investigate and resolve account issues by offering applicable options to customers.
- Review information in customer accounts and made recommendations for new products and services.
- Investigate disputes and handled suspected fraud with diligence and attention to detail.
- File and process ACH and debit card disputes
- Complete stop payments for ACH and Handwritten Checks
- Process closing and ordering new debit cards and HELOC cards
- Verified accuracy of customer account information and updated when necessary
Remote Nike Chat Specialist
LIVEOPS INC
SCOTTSDALE, AZ
06.2014 - 05.2022
- Managed over 30-50 calls per day
- Increased sales by 15%
- Processed customers clothing and shoe orders
- Promoted Nike memberships to customers
- Performed searches for customer’s orders using OMOBO and CSP
- Manually issued refunds for returned merchandise
- Processed warranty claims for defected clothing and shoe items
- Provided information on warranties and return polices
- Researched item availability and upsell/cross-sell new products
- Proficient in using SRW software and Salesforce
- Self-motivated, with strong sense of personal responsibility
- Adaptable and proficient in learning new concepts quickly and efficiently
Virtual Customer Care Specialist
ALORIA
IRVINE, CA
11.2014 - 09.2015
- Schedule delivery date for GE household appliances
- Promptly responded to general inquiries from members, staff, and clients via e-mail and fax
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Refer unresolved customer grievances to designated departments for further investigation
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Skills
Proficient in using salesforce, slack, and teamsundefined
Timeline
Customer Care Specialist II
Synovus Bank
01.2019 - Current
Virtual Customer Care Specialist
ALORIA
11.2014 - 09.2015
Remote Nike Chat Specialist
LIVEOPS INC
06.2014 - 05.2022
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