Octavio Garcia

• Operations Manager, 12/01/2018, 03/01/2023, FedEx Express – Air, Ground, & Freight Services (AGFS Division), Fort Worth, TX, Provided efficient and simultaneous oversight to more than 50 staff and 5 operations consisting of three 15K sort modules, 53’ tractor-trailer loading and departures, aircraft & truck Unit Load Device (ULD) balance and control for various markets within the Southern Region., Evaluated daily productivity reports to ensure maximum results and effective implementation of real-time operational adjustments toward EOB daily outcomes., Primarily incorporated ULD balancing to DFW and southern region operations through existing flights and truck routes in effort to minimize need and cost for ad hoc ULD support required for daily aircraft & truck load plans; as well as to other nationwide ramps., Effectively organized and managed a record of the ULD inventory for AFW load plans and sort operations., Established and maintained a safe ULD “Deep Storage and Inventory” operation at AFW., Planned efficient staffing, implemented processes and controls to provide quality service to internal and external customers while surpassing budget restraints., Exhibited superior talents in promoting the FedEx culture and People-Service-Profit (PSP) philosophy through training and coaching, monthly meetings, feedback, awards and recognition, and FedEx’s Open Door Policy., Enforced FedEx policy and Governmental Regulatory Compliance through warranted discipline with strict adherence to FedEx HR and Legal Department consultation., Promoted corporate visibility by participation and providing hands-on assistance at humanitarian events such as The United Way Foundation, March of Dimes, Safe Kids, and frequent Disaster Relief Initiatives.
• Operations Manager, 11/01/2013, 11/01/2018, FedEx Express – Air, Ground, & Freight Services (AGFS Division), Irving, TX, Held responsibility in overseeing station to ramp and hub trucking interface operations, yard tractor support to DFW and AFW Operations, in addition to managing 25-30 tractor-trailer drivers and associated route detail., Administered safety and quality check rides for package and material handlers, service agents, ramp agents, dangerous goods agents, and tractor-trailer drivers to ensure compliance of FedEx Safety Policies and FAA, TSA, NTSB, DOT & FMCSA regulations., Investigated various accident and injury types identifying probability, cause, preventability, and corrective action., Monitored and compiled all documentation for tractor-trailer drivers to comply with DOT HOS guidelines., Collaborated with AGFS tractor-trailer dispatch, US ground operations dispatch, Memphis Dispatch & Truck Control, Global Operations Control Center, and Revenue Management Control Center to successfully fulfill all nation-wide ad hoc flight and trucking requests relating to the DFW and AFW markets., Cultivated productive relationships with US ground operations station managers and account executives to include CEVA Logistics, Amazon, Nieman Marcus, Collins Bakery, JC Penny, Pier One, Samsung, and AT&T toward the improvement of quality, service, on-time response, and prompt customer solutions.
• Operations Manager, 12/01/2011, 10/01/2013, FedEx Express – Air, Ground, & Freight Services (AGFS Division), Fort Worth, TX, Managed 10 inbound flight arrivals/departures and all staffing related with the aircraft interface activity., Applied knowledge of divisional aircraft strike reduction strategies in order to reduce unnecessary cost related to injury, parts and maintenance, out of service time – striving to improve safety and achieve operational excellence., Partnered with a team comprised of more than 16 managers and 3 senior managers to reduce redundancies, restructure operations, and boost the workforce productivity of more than 800 employees and cross functional departments by 13.5% on a divisional goal of 10%.
• Operations Manager, 02/01/2006, 11/01/2011, FedEx Express – Air, Ground, & Freight Services (AGFS Division), Irving, TX, Responsible for the management of the entire 2nd shift operation ranging from the customer service counter, international clearance, package sort, and dangerous goods handling consisting of more than 40 employees, 4 outbound flight departures and 2 arrivals, upwards of 25 truck departures and arrivals, and an average of 150 shipments accepted over the counter to include dangerous goods and international documentation., Negotiated sort flow and volume spikes, as well as coordinated critical ad hoc flight activity with Memphis and Indianapolis Global Operations Control Center to maximize aircraft payloads to ~120K from 110K lbs., achieving a reduction in freight left in field from an average 1500 pcs per week to 0 pcs., Provided feedback and corrective actions needed in market management meetings to scale down exceptions., Composed flight and operations’ recaps detailing events, in chronological order, that led to controllable flight delays and exceptions for the district Director and District Administrator for daily FedEx World Wide Call participation, hosted by vice president and executive level management., Applied knowledge of operational experience to recruit, screen, interview, and select candidates for a variety of leadership roles within FedEx transportation operations, and aid in their professional growth and development., Utilized FedEx engineered plans, employee feedback, holiday plans, flight and truck schedules to project efficient staffing, equipment, facilities, and supplies for successful monthly operating plans and ad hoc operations.

 Led efforts in planning, implementing, and enhancing processes in various FedEx Express transportation related operations and locations towards the achievement of 5% improvement of bottom-line results YOY. Results were consistently favorable resulting in a Corporate Annual Incentive Payout of 98% or above.
 As an Aircraft Operations Manager, made significant contributions in reducing controllable flight delays and improving on-time departures at FedEx’s DFW terminal by 96.2% and AFW terminal by 80.8 % YOY.
 Educated and coached team in FedEx policy and procedural adherence, FAA, TSA, NTSB, DOT & FMCSA compliance resulting in >93% scores on FedEx Aircraft Operations Division Audits on a goal of 90%.
 Nominated for FedEx’s prestigious “5-Star Award” for contributions in minimizing flight delays and eliminating freight left in field for the Southern Region’s Lonestar District (awarded Honorable Mention).
 Received the FedEx Express “Award of Excellence” 2 years in a row for leadership contributions resulting in significant controllable flight delay reduction and freight left in field elimination.
 Over 15 years of management - improved staff morale by displaying servant leadership, implementing feedback corrective actions, and consistent recognition resulting in a grade of >80% for FedEx’s yearly Corporate Leadership Survey. Recognized as a fifteen-time member of the FedEx “SFA 90 & Above Club “.
 Awarded FedEx “Bravo Zulu” Awards from executive management for contributions towards the Hurricane Harvey Contingency Plan, and COVID-19 Pandemic contingency plans for the Southern Region.