Summary
Overview
Work History
Education
Skills
Career Highlights
Timeline
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Mary Fenton

Sales
San Francisco,Ca

Summary

Passionate operations manager with over twenty years of high volume experience in the hospitality industry. Excellent organizational and interpersonal communications. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

14
14
years of professional experience

Work History

General Manager/Operations Manager

Sodexo
10.2019 - 01.2023
  • Multi Unit Management (including Starbucks)
  • Hired, trained, and managed team of up to 35
  • Achieved up to $25,000 in sales per day
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures
  • Interacted well with customers to build connections and nurture relationships
  • Trained new employees on proper protocols and customer service standards

Catering Operations Manager

University Health System
09.2017 - 07.2019
  • Managed University Hospital catering and physician lounge
  • Achieved $3 Million in catering sales annually
  • Managed catering staff, with direct overseeing of varying functions from small daily caterings to large VIP events of up to 500 guests
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
  • Met with clients to outline desired goals and prepared quotes for overall catering costs, as well as exceeding expectations upon delivery
  • Grew and maintained relationships with new and existing customers
  • Maintained positive employee, staff, patient, and guest relations
  • Handled invoice generation and payment collection

Café Owner/Operator

01.2017 - 09.2017
  • Owned and Operated corporate Café
  • Provided catering to businesses in corporate building
  • Sold retail items
  • Stocked and maintained inventory

General Manager

Sodexo
05.2015 - 12.2016
  • Multi Unit Management, P & L Accountability, Strategic Planning, Marketing & Sales, Catering,
  • Maintained superior client relations.

Director of Catering

Sodexo, Menlo College/Menlo School
06.2013 - 05.2015
  • Managed all catering events from sales to execution
  • Hired, trained, and scheduled employees
  • Managed back and front of house
  • Managed team of 25 employees
  • Created BEO’s and set up diagrams
  • Ordered and served alcohol
  • Handled cash and credit card sales

Food & Beverage / Catering Manager

Oxford Suites Hotel
06.2010 - 06.2013
  • Managed high volume kitchen for breakfast and evening receptions
  • Hired, trained, and scheduled all employees
  • Controlled labor and food cost / ordered and received all inventory
  • Created menus and expedited all catering events

Director of Catering

Sodexo, University of Idaho
08.2008 - 05.2010
  • Responsible for directing all catering events including controlling food cost and labor within catering department
  • Trained and scheduled up to 40 employees
  • Developed and facilitated regular training programs for food quality, food control, and safety
  • Setup banquet rooms, detail rooms, decorate buffet displays, menu design
  • Worked with chef on weekly basis on menus and new ideas
  • Catered events which can serve up to 5,000 guests
  • Achieved sales of $1 million each year
  • Maintained labor costs at 30%
  • Maintained general office duties, typing filing, faxing, and scheduling appointments

Education

BBA - Business Administration

University of Phoenix
Arizona
06.1998

Skills

  • Manage Operations
  • Expert knowledge in food & beverage
  • Catering sales
  • Policy and Procedure Improvement
  • Serv Safe Certified
  • Certified Customer Service Trainer
  • Motivational Leadership
  • Guest Relations
  • Project management
  • Presentations for executives
  • Hiring, training, and mentoring

Career Highlights

 

  • Spring of 1999 Catered a lunch for President Bill Clinton at The Brown Palace Hotel Denver, Co
  • October of 2004 Catered a reception dinner for President George W. Bush at the Presidential Debate / ASU
  • Received an award for outstanding service when Sodexo was awarded the contract for United Sky Clubs
  • Received a hard to earn eagle pin for going above and beyond my duties for helping a particular guest
  • Was awarded a Tiffany Co. necklace from the executive admin team at UHS for providing the best service which included best attitude, friendly, and hardest worker
  • Received a letter of recognition from the CEO and President's team from USAA for my fantastic service
  • Received a letter of recognition from my VP for meeting and maintaining all budgets from food cost, to labor, to overall sales

Timeline

General Manager/Operations Manager

Sodexo
10.2019 - 01.2023

Catering Operations Manager

University Health System
09.2017 - 07.2019

Café Owner/Operator

01.2017 - 09.2017

General Manager

Sodexo
05.2015 - 12.2016

Director of Catering

Sodexo, Menlo College/Menlo School
06.2013 - 05.2015

Food & Beverage / Catering Manager

Oxford Suites Hotel
06.2010 - 06.2013

Director of Catering

Sodexo, University of Idaho
08.2008 - 05.2010

BBA - Business Administration

University of Phoenix

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