Open To Work
OCTAVIO QUILICHINI
Los Angeles,CA
Summary
Dynamic professional with a proven track record at Keller Williams Realty, excelling in client engagement and conflict resolution. Adept at managing complex transactions and enhancing customer satisfaction. Skilled in CRM systems and bilingual communication, driving process optimization and achieving a 95% client satisfaction rate. Passionate about delivering exceptional service and fostering strong relationships.
Overview
20
20
years of professional experience
Work History
Property Manager / Owner
Self-Employed
West Hollywood, CA
10.2013 - Current
- Managed multiple rental properties remotely, overseeing tenant communications, maintenance requests, and lease agreements to ensure seamless property operations
- Provided customer support to tenants, resolving issues efficiently to uphold high satisfaction levels
- Processed rent payments and tracked financial records while managing bookkeeping with digital tools for accurate financial oversight
- Conducted background checks and coordinated with vendors and contractors virtually
Bilingual Wedding Officiant / Client Coordinator
Great Officiants
Long Beach, CA
08.2013 - Current
- Maintained strong client relationships through effective communication and prompt responses
- Coordinated with multiple parties to ensure seamless event execution
- Delivered personalized services, managing scheduling and documentation to align with client expectations
- Handled high-volume inquiries across phone, email, and messaging platforms to ensure timely client support
Remote Customer Support Specialist (Contract/Freelance - Enhanced Experience)
Star Marketing Network
Los Angeles, California
01.2006 - Current
- Delivered remote support via chat and email, resolving customer inquiries and technical issues to improve user experience.
- Used CRM tools like Zendesk and HubSpot to track tickets and maintain customer records
- Assisted customers with account access, billing questions, and product navigation
- Maintained high customer satisfaction scores through fast response times and effective solutions
- Managed team during data communication equipment and software installation to ensure efficiency.
- Provided exceptional customer service through effective communication and problem-solving skills.
- Assisted customers with product inquiries and order processing efficiently.
- Resolved customer complaints by identifying root causes and offering solutions.
- Partnered with team members to streamline customer support processes and procedures.
- Documented customer interactions in support system to ensure accurate record-keeping and facilitate follow-up.
- Trained new staff on company policies and customer service best practices.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
Realtor
Keller Williams Realty
West Hollywood, CA
08.2013 - 04.2017
- Guided clients through complex processes, ensuring clarity and satisfaction
- Maintained detailed records and conducted negotiations to ensure favorable outcomes
- Coordinated client communications, scheduling, and transaction processes to enhance client experience
Video Data Management Specialist
CAZT Studios
Hollywood, CA
08.2012 - 08.2013
- Maintained databases to support efficient handling of large volumes of digital information
- Organized and maintained digital databases for efficient information retrieval.
- Managed digital media assets to maintain organization and accessibility for users
- Collaborated with teams to ensure data accuracy and consistency across platforms.
- Managed data entry processes for various projects at a creative studio.
Assistant General Manager / Server
The Counter
Los Angeles, CA
11.2010 - 08.2012
- Managed daily operations and scheduling to optimize team performance
- Supervised staff and resolved customer service escalations to enhance guest satisfaction
- Delivered high-quality service in fast-paced environment to ensure customer retention
VIP Reservations Agent
Seminole Hard Rock Hotel & Casino
Hollywood, FL
08.2008 - 06.2010
- Supported VIP clients with tailored reservations and special requests, ensuring personalized experiences
- Delivered exceptional customer service via phone and in person, enhancing client satisfaction
- Oversaw booking systems and safeguarded sensitive customer information, maintaining data integrity
Education
Bachelor of Science - Management
University of Phoenix
OnlineAssociate of Applied Science - Advertising
University of Sacred Heart
Puerto RicoAssociate of Arts - Performing Arts
University of Puerto Rico
Rio PiedrasSkills
- Property Maintenance
- Tenant Relations
- Lease Negotiation
- Customer service excellence
- Account Management
- Customer onboarding
- Customer management
- Billing
- Payment Processing
- CRM Systems
- CRM management
- Salesforce
- Digital communication
- Email communication
- Remote Customer Support
- Remote support tools
- Live chat support
- Ticket management
- Ticketing systems
- Scheduling
- Appointment scheduling
- Workflow management
- Data Entry
- Data entry accuracy
- Multitasking and organization
- Process optimization
- SLA compliance
- SLA
- Conflict resolution
- De-escalation
- Remote Desktop
- Complaint handling
- Client engagement
- Analytical thinking
- Problem-solving
- Time Management
- Time optimization
- Self-Motivation
- Adaptability and flexibility
- Stress management
- Goal setting
- Team collaboration
- Effective communication
- Feedback reception
- Bilingual Communication
- Feedback reception
- Analytical abilities
- Report preparation
- Project management
- Project Coordination
- User support
- Technical support
- Issue follow up
- Issue troubleshooting
- Troubleshooting network issues
- System analysis
- System optimization
- Operating systems
- Hardware configuration
- Component replacement
- Diagnostic testing
- Quality assurance
- Workforce planning
- Social media support
- Call center experience
- Remote Desktop
- Calendar Coordination
- Referral coordination
- Active listening
- Task prioritization
- Reliability
- Highly professional
- Regulatory compliance
- Reliability
- Analytical abilities
- System optimization
- Component replacement
- Diagnostic testing
- Troubleshooting network issues
- Conflict resolution
- Remote Desktop
- Workforce planning
- Operating systems
- Goal setting
- System analysis
- Highly professional
- System upgrades
- Active directory
Languages
- English, Fluent
- Spanish, Fluent
Remote Work
Open to Remote Work
Work Preference
Job Search Status
Open to workWork Type
Part TimeFull TimeLocation Preference
RemoteSalary Range
$45000/yr - $200000/yrTimeline
Property Manager / Owner
Self-Employed
10.2013 - Current
Bilingual Wedding Officiant / Client Coordinator
Great Officiants
08.2013 - Current
Realtor
Keller Williams Realty
08.2013 - 04.2017
Video Data Management Specialist
CAZT Studios
08.2012 - 08.2013
Assistant General Manager / Server
The Counter
11.2010 - 08.2012
VIP Reservations Agent
Seminole Hard Rock Hotel & Casino
08.2008 - 06.2010
Remote Customer Support Specialist (Contract/Freelance - Enhanced Experience)
Star Marketing Network
01.2006 - Current
Bachelor of Science - Management
University of Phoenix
Associate of Applied Science - Advertising
University of Sacred Heart
Associate of Arts - Performing Arts
University of Puerto Rico