Summary
Overview
Work History
Education
Skills
Timeline
Generic

Octavio Ruiz

Roswell,NM

Summary

Accomplished Warehouse Lead at PepsiCo, adept in materials management and team collaboration, significantly improved inventory accuracy through innovative tracking systems. Expert in shipping, receiving, and ensuring OSHA compliance, I excel in streamlining operations and enhancing team efficiency. My leadership and customer service skills have consistently driven operational excellence and customer satisfaction.

Overview

12
12
years of professional experience

Work History

Warehouse Lead

PepsiCo
Roswell, NM
06.2018 - Current
  • Ensured accuracy of inventory records and maintained accurate stock levels in the warehouse.
  • Developed processes for training new staff members on safety protocols and proper use of equipment.
  • Coordinated daily operations within the warehouse, including receiving, picking, packing, shipping, and returns processing.
  • Monitored incoming shipments for quality assurance purposes and organized storage areas accordingly.
  • Created reports detailing shipment information such as quantity received or shipped out, product availability.
  • Implemented systems to track inventory movement through the use of barcodes and RFID technology.
  • Performed cycle counts to verify physical stock against system-generated data.
  • Organized regular cleaning schedules for all warehouse areas to maintain cleanliness standards.
  • Assisted with unloading trucks upon arrival of merchandise at the loading dock area.
  • Facilitated communication between managers and staff regarding operational procedures and policies.
  • Investigated discrepancies in inventory counts in order to resolve any discrepancies quickly.
  • Utilized computer programs such as Microsoft Office Suite to generate reports on a weekly basis.
  • Managed day-to-day activities within the warehouse by assigning tasks among workers efficiently.
  • Maintained compliance with OSHA regulations in regards to workplace safety standards.
  • Used computer and company software to enter shipment and inventory records.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Operated forklifts, pallet jacks and variety of warehouse mechanical equipment according to safe operating standards.
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Stocked shelves, racks, and bins with new or transferred merchandise.

Order Processing Specialist

Home Depot
Roswell, NM
02.2013 - 06.2018
  • Reviewed and processed customer orders, ensuring accuracy of pricing and product availability.
  • Coordinated with customers regarding order changes, cancellations, and returns.
  • Resolved customer inquiries related to order processing in a timely manner.
  • Maintained detailed records of all orders received and shipped.
  • Provided support to other departments during peak order periods.
  • Communicated with vendors regarding product availability and delivery timelines.
  • Ensured compliance with company policies and regulations related to ordering processes.
  • Processed payments according to established protocols.
  • Responded promptly to customer complaints or inquiries via phone, email, or mail.
  • Performed data entry tasks associated with updating customer accounts in the system.
  • Developed strategies for efficient management of large volume orders.
  • Identified cost-saving opportunities within the order processing process.
  • Processed customer orders, picked items from inventory and delivered to freight area according to safety protocols and deadlines.
  • Verified accuracy of information and executed clarification of orders.
  • Processed and documented transactions in company database.
  • Answered customer account inquiries and provided resolution.
  • Provided order tracking information and resolved issues when needed.
  • Filled customer orders and transported items to delivery platform, meeting company standards for safety, security and timeliness.
  • Operated handheld scanners and computer terminals to document updates.
  • Answered customers' questions about products, prices, and availability.
  • Communicated with customers to assist with order placement and offer updates on status and shipping.
  • Monitored and tracked customer orders to meet lead times and drive on-time delivery.
  • Communicated with current customers regarding backorder availability, future inventory and special orders.
  • Inspected stock items, discarding defective products and reporting damages to supervisors.
  • Pulled correct product from inventory to pack into appropriate box for customers.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Reviewed customer requests, resolved questions and defined specifications before completing orders.

Education

High School Diploma -

Roswell High
Roswell, NM

Some College (No Degree) -

Luna Community College
Las Vegas, NM

Skills

  • Materials transportation
  • Materials management experience
  • Shipping and receiving
  • Team collaboration
  • Damage control
  • Safety and compliance
  • Inventory control
  • Equipment operation
  • Warehouse operations
  • Supervisory experience
  • Employee training
  • Customer service

Timeline

Warehouse Lead

PepsiCo
06.2018 - Current

Order Processing Specialist

Home Depot
02.2013 - 06.2018

High School Diploma -

Roswell High

Some College (No Degree) -

Luna Community College

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Octavio Ruiz