Octavio Sandoval
Orlando,FL
Summary
Motivated worker with a goal of enhancing guest safety. Keeping track of updates of policies while maintaining a professional guest image. Proven dependable and adaptable to where I’m needed. Safety will always be the main goal while being attentive and demonstrating guest service and confidentiality. Worked across properties from all different positions and times following with knowledge of post and how to find post instructions. Crucial decision maker and handles well under pressure knowing how to keep my cool and maintain the focus of the job when hard times are following.
Overview
3
3
years of professional experience
Work History
Security Officer
Walt Disney World Parks and Resorts
Orlando, FL
12.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises
- Access control via CCTV to secure entry on premises.
- Report writing and being able to gather important information quickly via SIMS.
- Ability to adapt to change and work conditions.
- Being able to understand locations and policy’s and procedures when it comes to motor, kiosk, land, or screener.
- Being able to work in partners to ensure safety across guest and cast members across lines of business.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Lifeguard
SeaWorld Parks & Entertainment, Inc.
Orlando, FL
06.2021 - 06.2024
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
- Reduced the number of rule violations with clear signage and consistent enforcement of policies.
- Improved team coordination with structured communication drills.
- Administered first aid and CPR, ensuring rapid response to accidents.
- Collaborated closely with management to identify areas for improvement within the lifeguarding program.
Lifeguard
Walt Disney World Resort
Orlando, FL
07.2023 - 12.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
- Kept attentive being able to prioritize emergency situations in order of importance while withholding previous information that will be important for the scenario.
Education
Computer Science - Cyber Security
Valencia College
Orlando, FLSkills
- Incident Reporting (SIMS)
- Prioritize emergencies
- Security procedures knowledge
- De-Escalation Technique
- English fluency
- Ability to communicate in Spanish
- Knowledge of policy
- Worked post such as Motor, Land, Screening, Tower, and Kiosk
- Using computer applications and CCTV to ensure access control
- Communication while retaining data and information
- Maintain confidentiality
- Ability to make reasoned well timed decisions
- Receive incoming calls and respond
- Guest service
- Attention to detail
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Security Officer
Walt Disney World Parks and Resorts
12.2023 - Current
Lifeguard
Walt Disney World Resort
07.2023 - 12.2023
Lifeguard
SeaWorld Parks & Entertainment, Inc.
06.2021 - 06.2024
Computer Science - Cyber Security
Valencia College