Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Octavio Serecero

Kamiah,ID

Summary

Proven leader with a track record of enhancing team performance and customer satisfaction at Palenque Mexican Restaurant. Excelled in recruiting, training, and workforce management, boosting employee efficiency. Skilled in strategic planning and conflict resolution, adept at fostering a collaborative environment. Demonstrates adaptability and a strong customer service ethos, ensuring high-quality outcomes.

Overview

9
9
years of professional experience

Work History

Assistant Manager/Waiter's Assistant

Palenque Mexican Restaurant
Kamiah, ID
12.2015 - 11.2024
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Recruited and trained new employees to meet job requirements.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Served as a liaison between staff members and senior management personnel.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Secretary

Lewis-Clark State College
Lewiston, ID
01.2022 - 05.2022
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Arranged meeting logistics and managed room reservations.
  • Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
  • Enhanced document accuracy through diligent proofreading.
  • Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
  • Drove customer feedback to deliver information to management for corrective action.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Used voice recorder or notepad to compose and transcribe meeting minutes.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.

Education

Bachelor of Science - Business Administration

Lewis-Clark State College
Lewiston, ID
05-2023

High School Diploma -

Kamiah High School
Kamiah, ID
05-2018

Skills

  • Strategic planning
  • Recruiting and interviewing
  • Sales monitoring
  • Business development understanding
  • Verbal and written communication
  • Team collaboration
  • Staff management
  • Compliance
  • Workforce Management
  • Staff Scheduling Management
  • Workplace safety compliance
  • Employee Training
  • Adaptability and flexibility
  • Customer service
  • Problem-solving
  • Customer relations
  • Scheduling and planning
  • Conflict resolution
  • Time management
  • Resource allocation

Languages

Spanish
Native/ Bilingual

References

  • Jonsefina Serecero - Palenque Mexican Restaurant Headwaiter/Manager - (Work Number: 208-935-7700), (Cellphone Number: 208-935-5383)

Timeline

Secretary

Lewis-Clark State College
01.2022 - 05.2022

Assistant Manager/Waiter's Assistant

Palenque Mexican Restaurant
12.2015 - 11.2024

Bachelor of Science - Business Administration

Lewis-Clark State College

High School Diploma -

Kamiah High School

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Octavio Serecero