Octavio Jesus Bernal
Laredo
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
E-Commerce Executive
Cuevas Wholesale Group
07.2016 - Current
- Maintaining the relationship with the current customers by providing excellent customer service
- Participating in different marketing campaigns and different sales events
- Establish new relations with potential customers
- Processing of the daily sales orders
- Monitored inventory levels of products and materials in warehouse
- Ordering inventory from our multiple suppliers
- Strategically manage warehouse in compliance with the companies policies
- Setup layout and ensure efficient space utilization
- Assign tasks appropriately
- Recruit, orient and motivate employees
- Billed customers for orders
- Process payments.
Call Center Agent
Concentrix
05.2015 - 07.2016
- Learned company policies, rules and performance requirements to achieve successful calling metrics
- Answered calls, left voicemails and scheduled follow-up calls to drive customer engagement
- Built trust with customers through personalized conversations
- Met performance goals and call center metrics in fast-paced performance setting
- Navigated multiple computer systems and applications and utilized search tools to find information
- Processed customer adjustments to maintain financial accounts.
Visual Merchandiser
Victoria Secret
03.2015 - 05.2015
- Coordinated with merchandising department to support product allocation and release dates
- Executed merchandising and floor moves based on seasonal changes, business needs and trends
- Maximized sales and visual impact through optimal arrangement of tables, fixtures and mannequins
- Facilitated sell-off of obsolete and overstock inventory through attractive displays and markdown strategies
- Arranged properties, furniture, merchandise, backdrops and other accessories, as showed in prepared sketches.
Sales Associate
American Eagle Outfitters
06.2013 - 03.2015
- Drove sales through customer relationship building and suggestive selling techniques
- Operated cash register and POS to process sales transactions and handle payments
- Introduced promotions and sale opportunities, enticing customers
- Trained new employees on company policies and strong sales techniques.
Education
Bachelor Of Business Administration -
Universidad Del Norte De Tamaulipas
Mexico05.2022
High School Diploma -
United South High School
Laredo, TX05.2013
Skills
- Customer Order Management
- Workforce Management
- Daily Operations Management
- Warehouse Organization
- Computer proficiency
- Leadership experience
- Communication skills
- Corrective Actions
- Problem-solving abilities
- Time management
- Customer service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
E-Commerce Executive
Cuevas Wholesale Group
07.2016 - Current
Call Center Agent
Concentrix
05.2015 - 07.2016
Visual Merchandiser
Victoria Secret
03.2015 - 05.2015
Sales Associate
American Eagle Outfitters
06.2013 - 03.2015
Bachelor Of Business Administration -
Universidad Del Norte De Tamaulipas
High School Diploma -
United South High School
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