Summary
Overview
Work History
Education
Skills
Timeline
Generic

Octavios C Kpan Jr

Dallas

Summary

Experienced Guest Service Agent with a few years of customer-focused expertise, transitioning to a Cabin Crew role. Eager to apply my extensive hospitality background, strong interpersonal skills, and commitment to passenger satisfaction to contribute effectively to an airline's cabin crew, ensuring a safe and enjoyable travel experience. Dynamic and dedicated professional with extensive customer service experience at American Airlines. Recognized for exceptional attention to detail and strong work ethic, consistently enhancing passenger satisfaction and safety. Proven ability to manage emergencies with composure and collaborate effectively with teams, contributing to high performance ratings and customer loyalty.

Overview

7
7
years of professional experience

Work History

Flight Attendant

American Airlines
05.2023 - Current
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.

Customer Support Representative

Chewy.com
01.2022 - 02.2023
  • Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
  • Utilized CRM tools effectively to track customer interactions, maintain records, and provide personalized assistance when needed.
  • Trained new hires on company policies, procedures, and best practices in customer support roles.
  • Contributed to team meetings with insightful feedback on customer sentiment, driving strategic changes in service delivery.

Hotel Receptionist

Clarion Hotel & Suites
04.2020 - 06.2022
  • Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
  • Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
  • Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
  • Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
  • Managed cash transactions accurately, maintaining proper financial records for the reception area.
  • Completed late check-ins and directed guests to rooms and facilities.

Customer Service Associate

Lowes Home Improvment
02.2021 - 12.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.

Server

The Cheesecake Factory
02.2018 - 05.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Education

Highsch - Bachelor

Glasgow High School
Newark, DE
06.2020

Skills

  • Customer service
  • Strong work ethic
  • Attention to detail
  • First aid
  • Team collaboration
  • Reliability and punctuality
  • Food and beverage service
  • Time management
  • Professional appearance
  • Public speaking
  • Cultural awareness
  • Administrative tasks
  • FAA regulations
  • Guest services
  • Sales expertise
  • Emergency medical training

Timeline

Flight Attendant

American Airlines
05.2023 - Current

Customer Support Representative

Chewy.com
01.2022 - 02.2023

Customer Service Associate

Lowes Home Improvment
02.2021 - 12.2021

Hotel Receptionist

Clarion Hotel & Suites
04.2020 - 06.2022

Server

The Cheesecake Factory
02.2018 - 05.2020

Highsch - Bachelor

Glasgow High School

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