Summary
Overview
Work History
Education
Skills
Education and Training
Certification
Timeline
Generic

Octavis ANTHONY MYERS

Pembroke Pines,FL

Summary

Well-trained in handling any HVAC need for residential, business and industrial customers. Inspect, analyze and test systems to locate faults and devise strategic repair plans. Skilled at calibrating and optimizing systems to maximize performance and longevity. Responsible professional offering excellent customer service, problem-solving and mechanical abilities developed over multi-year career. Capable decision-maker with self-motivated approach to addressing any installation or repair needs.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Tire Service Technician

Discount Tire
Weston, FL
01.2023 - 04.2023
  • Assessed and diagnosed customer needs for tires, services and other products, responded to questions and delivered superior service resulting in repeat business.
  • Mounted, balanced and repaired tires for consumer and commercial vehicles quickly, expertly and without need for rework.
  • Exceeded customer expectations regularly by beating estimated service times and exceeded employer expectations by outpacing other team members in completed jobs per hour.
  • Executed broader vehicle service and multi-point inspections for customers.
  • Maintained inventory by loading and unloading tire shipments.
  • Cleaned and maintained tire service bays to keep work areas organized.
  • Diagnosed and repaired tire and rim issues.
  • Performed tire rotations, mounts and balancing on vehicles.
  • Changed and rotated tires for customers to provide safety and maximize customer service rankings.
  • Identified and replaced worn tires and related components, optimizing safety.

Customer Service Agent

Dr. Thrower's Med Spa
Pembroke Pines , FL
02.2020 - 02.2023
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed high-volume of inbound and outbound customer calls.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Documented customer correspondence in EMA and modernizing medicine to track requests, problems and solutions.
  • Helped clients navigate online systems within established frameworks to obtain services.
  • Returned customer calls in established turnaround time to meet company objectives.
  • Investigated and solved routine and complex customer issues to earn repeat business.
  • Suggested suitable options for unavailable products and services to retain customers.
  • Implemented additional services to maintain exceptional client service ratings.
  • Leveraged reference tools and conducted trainings to improve customer service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Set up and activated customer accounts.
  • Developed strong customer relationships to encourage repeat business.
  • Educated customers on special pricing opportunities and company offerings.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Sortation Associate

Amazon
Opa-locka, FL
03.2022 - 12.2022
  • Met demanding performance targets by working efficiently and backing up fulfillment team members.
  • Evaluated condition of items to determine whether to accept or reject returns and routed acceptable items to stations for repackaging and resale.
  • Operated machines to sort, move and box items for customers.
  • Selected, packed and shipped over 50 orders per hour during peak periods.
  • Completed in-store shopping for delivery orders and located acceptable substitutions.
  • Sorted and placed materials or items on racks, shelves or bins for transport to recipient or destination.
  • Used portable electronic scanner to track parcels and record tracking progress.
  • Collaborated with other employees to complete large shipment orders and during high-volume mailing periods.
  • Sorted packages into delivery routes by factors such as size, weight and destination.
  • Sorted and placed mail on racks, shelves or in bins according to predetermined sequence.
  • Utilized portable scanner to mark items delivered to residences and businesses, keeping records current and accurate.
  • Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.

Education

HVAC DIPLOMA - HVAC

NUC - Florida Technical College
Pembroke Pines, FL
12-2024

High School Diploma -

West Park High School
West Park, FL
06.2015

Some College (No Degree) -

Broward College
Fort Lauderdale, FL

Skills

  • Brake Repairs
  • Tire Mounting
  • Rotation and Balancing
  • Alignments Knowledge
  • Credit Card Payment Processing
  • De-escalation Techniques
  • Building Customer Trust and Loyalty
  • Order and Refund Processing
  • Multitasking and Prioritization
  • Responding to Difficult Customers
  • Customer Account Management
  • Customer Service
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Creative Problem Solving
  • Fast Typer
  • Verbal and Written Communication
  • Microsoft Office
  • Oracle EnterpriseOne
  • Multi-Line Phone Systems
  • Mail Delivery
  • Distribution Services
  • Shipping and Receiving Proficiency
  • Team Collaboration
  • Strong Organization Skills
  • Friendly, Positive Attitude
  • Flexible Schedule
  • People Skills
  • Critical Thinking
  • Reliable & Trustworthy
  • Conflict Resolution
  • HVAC system maintenance
  • Customer service
  • Refrigerant handling
  • Facility cleaning

Education and Training

true,other,other

Certification

EPA CERTIFIED

Timeline

Tire Service Technician

Discount Tire
01.2023 - 04.2023

Sortation Associate

Amazon
03.2022 - 12.2022

Customer Service Agent

Dr. Thrower's Med Spa
02.2020 - 02.2023

HVAC DIPLOMA - HVAC

NUC - Florida Technical College

High School Diploma -

West Park High School

Some College (No Degree) -

Broward College

Similar Profiles

CREATE PROFILE
Octavis ANTHONY MYERS