Octavius Carson
Murfreesboro,TN
Summary
- Detail-Oriented and Enthusiastic Customer Service Providing Exceptional Service ... Building Loyal Relationships ... Solving Problems ... Increasing Sales
- Dynamic customer service professional.
- Productive relationship builder; excel at listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.
- Highly highly professional and dependant, reliable and able to perform duties with minimal supervision
Adaptable assistant general manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing several years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Server/Bartender
O'Charley's
Manchester, TN
09.2024 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Implemented feedback from customers to improve service quality and menu offerings.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Served food and beverages to patrons and confirmed complete orders.
Assistant General Manager
Stars and Strikes
Smyrna, US
09.2018 - Current
- Create an exciting and fun atmosphere to ensure a great experience for our guests and team
- Hiring, training, coaching, developing, scheduling, evaluating and disciplining team members
- Understanding and accountability for adherence to core standards, HR policies, training, safety requirements, and recordkeeping
- Understanding of P&L and achievement of all revenue category goals on the P&L while managing proper cash handling procedures, developing and implementing upselling techniques, and creating and enforcing proper transaction processes
- Assist in achieving all labor goals on the P&L through appropriate staffing levels and scheduling needs based on individual center needs
- Developing and overseeing employee training on POS, service protocols, and operational standards
Certified Shift Leader
Chili's
Murfreesboro, US
06.2022 - 04.2023
- Was over the operations of the bar and the host seating processes
- Also doing inventory and ordering
Housekeeping Manager
Woodspring Suites
Murfreesboro, US
01.2015 - 08.2018
- Supervise the operations of housekeeping and laundry areas to ensure the achievement of productivity and quality service standards
- Inspect guest rooms to ensure the cleanliness standards and proper amenity and literature placement have been met
- Assure and input housekeeping information in NiteVision
- Prepare training for Room and Laundry Attendants in all housekeeping procedures and standards
- Ensure that Room Attendants have sufficient amount of necessary supplies through supply and linen inventories
- Prepare weekly schedule for housekeeping and laundry personnel following company labor guidelines (MPR standards)
- Clean and service guest rooms as needed
- Report room repairs or unsafe conditions to Manager and Maintenance
- Work and track projects daily to upgrade the quality of guest rooms
- Respond to housekeeping request from guest or management in a timely, efficient and friendly manner
- Report and track lost and found articles
- Follow company polices and procedures (i.e., OSHA, BBP regulations and other state and local regulations)
- Apply all safety and security polices consistently
- Participate in hiring and evaluation process
- Perform other duties as assigned by supervisor or management
- Obtain any locally required certifications
Bartender/Supervisor
O'CHARLEYS RESTAURANT AND BAR
Murfreesboro, US
03.2008 - 12.2014
- Verify identification and age requirements of customers
- Mix traditional and creative cocktails
- Process payment from customers
- Clean glasses and bar utensils
- Make suggestions based on customer tastes and preferences
- Record and balance cash receipts and prepare cash deposits
- Open and maintain tabs throughout their shift
- Build a rapport with regular customers to create a positive atmosphere
Education
Associate of Business Administration - Business Administration And Management
American InterContinental University
Schaumburg, IL11-2025
High school diploma -
Tullahoma High School
Tullahoma, TN06.1996
Skills
- Communication skills
- Teamwork
- Dependable
- Bartending
- Restaurant management
- Guest Services
- Serving Experience
- Budgeting
- Upselling
- Office Management
- Human Resources
- Cleaning Experience
- Cash Handling
- Sales Manager
- Profit & Loss
- Food Safety
- Assistant Manager Experience
- Payroll
- Management
- POS
- Banquet Experience
- Supervising Experience
- Recruiting
- Retail Sales
- Schedule
- Business operations background
- Financial Reporting
- Budget Control
- Google Drive
- Financial leadership expertise
- Procurement
- Resource Allocation
- Customer Relationship Management (CRM)
- Program Administration
Certification
ServSafe, 04/01/20, 04/30/23
Additionalinformation - Workauthorization
Authorized to work in the US for any employer.
Timeline
Server/Bartender
O'Charley's
09.2024 - Current
Certified Shift Leader
Chili's
06.2022 - 04.2023
Assistant General Manager
Stars and Strikes
09.2018 - Current
Housekeeping Manager
Woodspring Suites
01.2015 - 08.2018
Bartender/Supervisor
O'CHARLEYS RESTAURANT AND BAR
03.2008 - 12.2014
Associate of Business Administration - Business Administration And Management
American InterContinental University
High school diploma -
Tullahoma High School
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