Octavius Johnson
Raleigh,NC
Summary
Dynamic and results-driven professional with extensive experience in customer service at 7 11. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Skilled in maintaining high standards of cleanliness and organization, while training staff on best practices. Committed to delivering exceptional service and optimizing operational efficiency.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
30
30
years of professional experience
Work History
Sales Associate
7 11
02.2024 - 09.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated cash register, processed transactions accurately, and balanced cash drawer daily.
- Maintained cleanliness and organization of store shelves to ensure appealing merchandise presentation.
- Stocked inventory and conducted regular inventory checks to optimize product availability.
- Adapted quickly to changing store demands while providing exceptional customer service consistently.
Cook
KFC
04.2016 - 01.2022
- Collaborated with team members to meet peak service demands efficiently.
- Followed health and safety regulations, minimizing risks in food handling processes.
- Contributed to menu updates by providing feedback on customer preferences and trends.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Cook
McDonald's Restaurant
01.2015 - 03.2016
- Prepared and cooked menu items according to standardized recipes.
- Operated kitchen equipment, ensuring proper use and maintenance.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted in training new staff on food preparation techniques and safety protocols.
- Monitored food quality and freshness, adjusting inventory as needed.
Custodian
Department of Transportation
02.1995 - 04.1996
- Maintained cleanliness and organization of transportation facilities, enhancing safety and accessibility for staff and visitors.
- Operated cleaning equipment, ensuring efficient removal of debris and maintenance of high standards of sanitation.
- Implemented waste management procedures, contributing to environmentally sustainable practices within the department.
- Trained new custodial staff on best practices for cleaning techniques and safety protocols, fostering a knowledgeable team.
- Conducted regular inspections of facilities, identifying areas for improvement and proactively addressing maintenance needs.
Education
No Degree -
Henrico Trade Center
Glen Allen, VASkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
Timeline
Sales Associate
7 11
02.2024 - 09.2024
Cook
KFC
04.2016 - 01.2022
Cook
McDonald's Restaurant
01.2015 - 03.2016
Custodian
Department of Transportation
02.1995 - 04.1996
No Degree -
Henrico Trade Center