Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
3 years awarded #1 in customer satisfaction
Timeline
Generic

Octavius Young

Mooresville,NC

Summary

Dynamic General Manager with a proven track record at Hooters, driving operational excellence and year-over-year growth. Expert in budgeting and cost control, complemented by strong leadership and team development skills. Successfully enhanced customer loyalty through strategic initiatives and effective vendor partnerships, fostering a culture of high performance and engagement.

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Customer-oriented General Manager with 15 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

15
15
years of professional experience
1
1
Certification

Work History

General Manager

Hooters
12.2021 - Current
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed budget implementations, employee evaluations, and contract details.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Developed and implemented strategies to increase sales and profitability.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Orchestrated positive customer experiences by overseeing every area of Hooters operations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Purchased adequate quantities of food, beverages, equipment, and supplies.
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Managed and motivated employees to be productive and engaged in work.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • truck order
  • staff scheduling
  • serv safe certified

Assistant Manager

Hooters
06.2019 - 12.2021
  • Generated repeat business through exceptional customer service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Motivated staff to perform at peak efficiency and quality.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Conducted regular meetings with staff to discuss performance and address any issues.
  • Purchased food and cultivated strong vendor relationships.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Oversaw food preparation and monitored safety protocols.
  • Developed unique events and special promotions to drive sales.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Maximized quality assurance by completing frequent line checks.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.

Line Cook

Hooters
07.2010 - 06.2019
  • Grilled meats and seafood to customer specifications.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Plated and presented all dishes to match established restaurant standards.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Assisted in developing new menu items to reflect restaurant's style and standards.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Monitored food quality and presentation to maintain high standards.
  • Developed innovative, creative menu items and recipes.
  • Followed health, safety and sanitation guidelines while preparing and serving food.
  • Trained new kitchen staff on food safety, preparation and cooking techniques.
  • Managed inventory and ordered food and supplies to maintain adequate stock.
  • Maintained smooth and timely operations in preparation and delivery of meals.
  • Verified proper portion sizes to consistently attain high food quality standards.
  • Developed strategies to enhance catering and retail food service revenue and productivity goals.
  • Prepared and cooked meals according to recipes and customer specifications.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.

Education

No Degree - Middle Grades Education

Methodist University, Fayetteville Nc
Fayetteville, NC

High School Diploma -

South Iredell
Troutman, NC
06-2008

Skills

  • Branding
  • Advertising and marketing
  • Sales
  • Training and development
  • Analytical skills
  • Skilled negotiator
  • Public relations
  • Recipes and menu planning
  • Vendor partnerships
  • Business administration
  • Leadership
  • Purchasing and planning
  • Client relations
  • Recruitment
  • Safety assurance
  • Sales expertise
  • Loss prevention
  • Profit and loss
  • Staff development
  • Community outreach
  • Employee development
  • Budgeting and cost control strategies
  • Consistently meet goals
  • Vendor negotiations
  • Team building
  • Customer relationship management
  • Team player
  • Workflow planning
  • Total quality management
  • Budget forecasts
  • Sales analysis
  • Performance improvements
  • Matrix management
  • Employee scheduling
  • Time and resource optimization
  • Customer relations
  • Team training and development
  • Cost analysis and savings
  • Effective leader
  • Staffing
  • Cost reductions
  • Training and coaching
  • Staff training and development
  • Risk management
  • Communication skills
  • Safety protocol

Accomplishments

  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
  • Resolved product issue through consumer testing.

Certification

  • Certified manager, SERV SAFE - current/expires 2026
  • alcohol certified Training - SERV SAFE- current/ expires 2027
  • Food safety, SERV SAFE Training - current/ expires 2027

3 years awarded #1 in customer satisfaction

At hooters we were taught  the importance of customer satisfaction through our tattle reviews webpage. I have always taken on a passion for food, quality, customer experience and customer satisfaction. 3 years in a row i was awarded through the company #1 in customer satisfaction by excelling in 100% positive customer reviews.

Timeline

General Manager

Hooters
12.2021 - Current

Assistant Manager

Hooters
06.2019 - 12.2021

Line Cook

Hooters
07.2010 - 06.2019

No Degree - Middle Grades Education

Methodist University, Fayetteville Nc

High School Diploma -

South Iredell

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Octavius Young