Talented Operations Manager goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Overview
14
14
years of professional experience
Work History
Area Manager
Amazon
10.2020 - Current
Planned operations to meet established schedules, factoring in order demands and business forecasts.
Managed inventory and reduced shrinkage no greater than 60% through detailed monitoring of daily operations and backlog to ensure work availability for handoff shifts.
Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
Developed processes to save on costs and prevent losses.
Traveled to over 4 locations in year 2021, to help 3 locations improve overall OB productions from Problem Solve stand point to overall AFE performance, and perform reviews of individual managers and employees.
Developed systems to track and log work issues.
Management Assistant
T&J Cleaning Services
05.2010 - Current
Family owned cleaning company responsible for going to corporate locations or residential for over 8 years with great reviews
Marketed cleaning services and benefits to local businesses
Operations Manager
Fedex Ground
08.2015 - 10.2020
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Devised, deployed and monitored processes to boost long-term business success and exceed goals.
Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and employee stability.
Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
Conducted performance reviews each day, offering praise and recommendations for improvement.
Led warehouse improvement initiatives to advance operational efficiencies and increase downtime.
Formulated processes that enabled team to improve assistance to support groups, resulting in reduction of down time and financial loss.
Oversaw day-to-day operations, including supervising 55-person team across Trailer loading & Van sites.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Education
Masters - Counseling Psychology
Capella University
Minneapolis, MN
09.2023
Bachelor's - Clinical Psychology
Saint Leo University
Saint Leo, FL
05.2020
Associate of Arts - Psychology
Pasco Hernando State College
Port Richey, FL
2018
High school Diploma -
Land O' Lakes High School
Land O' Lakes, FL
05.2009
Skills
Lean Six Sigma Certification Yellow
Strategic Planning
Operational Efficiency
Leadership and Team Management
Problem Solving
Financial Acumen
Communication and Interpersonal Skills
Change Management
Supply Chain Management
Business Management Principles
Set Organizational Policies
Accomplishments
Earned the “Operations Manager of the Month” Award multiple times between the years of 2017 to 2019 for performance during peak volume season and overall management of my team throughout the year.
Awarded "Bravo Zulu" award in 2019 for my work contractors and effectively resolving issues in my work area.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Currently inclined for L6 Role with Amazon.
Manager Spotlight regionally for July 2022.
Improved Sorts rates by 252%, Chuting Rates by 146%, and reduced both Sorts DPMO(57%) and Pack DPMO(40%). Year 2022
Collaborated with Process Assistant in the development of Damage Put back Forms at TPA4 to reduce overall damage BL by more than 80% in 3 weeks.
Daily shift planning accuracy increased to roughly 96% in a span of 4 weeks taking over Flow AM position.
Leadership behavior increased from 4.4 to 4.7 (95% on network scale)
Inclusion For Associates increased from 4.0 to 4.3 (91% on network scale)
Managerial skills increased from 4.1 to 4.2 (84% on network scale)