OCTIVIA STRINGER
Pompano Beach,FL
Summary
To obtain a position within your firm where I can utilize my skills and experiences.
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Knowledgeable with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.
Overview
13
13
years of professional experience
Work History
Operations Manager
Allied Universal Security
08.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed over 300 employees and 60 plus sites .
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Major Site Operation Supervisor
Allied Universal
09.2022 - 09.2024
- Supervising overseeing over 150 Employees. Performing Duties Consist of ,Payroll, Scheduling ,Invoices Processing For the client, Processing PTO hours For Employees ,Assisting with security Breaches. Having the ability to coach officers/Train them. Monthly Compliance Reports.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
AMAZON OPERATION MANAGER
TRAVEL MANAGEMENT PROFESSIONAL LLC
10.2019 - 02.2022
- HAVING THE ABILITY TO BE HANDS ON LEADING A GROUP OF 120 DRIVER EMPLOYEES 7 DAYS A WEEK PROCESSING PAY ROLL,ASSISTING WITH TIME CARDS,DOING WORK SCHEDULING ,DOING DAILY SCORECARDS FOR A DSP CONTRACTED COMPANY FOR AMAZON AT AN AMAZON FULFILLMENT CENTER WORKING 12 HOUR SHIFTS AND ALSO RELOCATING DRIVERS AND PROCESSING INTERVIEWS ,DISPATCHING AS WELL
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Delivery Driver Supervisor
Amazon
08.2017 - 11.2020
- DELIVERING SMILES ON A DAY TO DAY BASICS DELIVERING PACKAGES UP TO 80 POUNDS HAVING THE ABILITY TO WORK FOR 8 TO 10 HOUR SHIFTS A DAY LAST MILE DELIVERIES IN EVERY WEATHER CONDITION WHILE STAYING HYDRATED AND BEING ACTIVE MAKING SURE EVERYONE RECIEVE THIER PACKAGES ON TIME
- Trained new delivery drivers on company policies, safety protocols, and customer service standards.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
SECURITY
G4S SECURE SOLUTIONS USA
03.2014 - 10.2017
- WORKING AT GATE HOUSE IN NAPLES
- Investigated, analyzed and interpreted accounting and security data.
- Coordinated with management to develop and implement security policies and procedures, leading to more robust security framework.
- Oversaw building security systems, working closely with security personnel to maintain a safe environment for all occupants.
- Enhanced security monitoring capabilities by upgrading to more sophisticated surveillance tools, providing real-time alerts on potential security infringements.
- Reduced department shrink number % by training staff to follow security procedures and plans, verifying operational status of department security cameras and conducting regular audits.
- Arranged and planned comprehensive security plans with [Number]-member security team to provide optimal security coverage of [Type] establishment.
- Reduced department shrink [Number]% by training staff to follow security procedures and plans, verifying operational status of department security cameras and conducting regular audits.
- Ensured data security by implementing robust backup and recovery procedures.
- Implemented encryption, authentication and additional security measures, safeguarding systems.
Call Center Area Shift Trainer Manager
Alorica
08.2013 - 11.2015
- Performing customer service by assisting new employees with proper training how to answer phone calls and how to handle rebuttals and also helping customers to sign up for directv assisting them in all ways as far as bill matters, getting signed up,prices,bundling with AT&T Internet and having the ability to brighten others days and pitch deals and sale products and assist customers with their technical support issues with our services as being an service Having the ability to assist any employee in the sales department and help with customer service advice
- Coordinated scheduling for all shift-related training sessions, ensuring minimal disruption to daily operations while maximizing learning opportunities for staff members.
- Promoted a culture of continuous improvement by encouraging open communication regarding training needs and areas for growth.
- Enhanced team productivity through regular evaluation of employees'' skills and implementing targeted improvement plans.
- Implemented a consistent feedback system for trainees, allowing them to track their progress over time and make adjustments as necessary.
- Collaborated with management to identify skill gaps within the workforce and developed tailored training programs to address these needs.
Teaching Director
Kids Zone Center Inc.
03.2012 - 03.2015
- Attending to children on the bus ,getting them to destination between the time and having the ability to have time frames to get children on time,during the day having the ability to stick to an on time schedule Monday-Friday with a group of no more than 8 kids having the strength to teach children and tend to their needs between the hours of 7:30-3:30 following 3:45-5:30 performing afternoon off route getting children home safe and on time.
- Developed comprehensive curriculum, ensuring alignment with state standards and educational objectives.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for disruptions.
- Provided ongoing assessment of student progress through formative and summative evaluations, adjusting instruction as needed.
Education
Vocational School Certificate - 40hour safety training
G4S
G4s Security05.2012
Vocational School Certificate - Childcare development
Miami Dade College
Miami, FL04.2011
High School Diploma - General High School Curriculum
NORTH WESTERN SENIOR HIGH COMMUNITY SCHOOL
Miami, FL06.2012
Skills
- Ability to walk or stand for 10 or more hours daily
- Able to make decisions in a stressful situation
- Organized and able to meet deadlines
- Self motivated well organized team player
- Great communication skills
- Responsible and able to give advice when needed
- Able to work well with others
- A good motivator and can give structured advice when needed
- An excellent individual with an optimistic personality
- Problem-solving
- Team leadership
- Operations management
- Customer service
Languages
English
Full Professional
Timeline
Operations Manager
Allied Universal Security
08.2024 - Current
Major Site Operation Supervisor
Allied Universal
09.2022 - 09.2024
AMAZON OPERATION MANAGER
TRAVEL MANAGEMENT PROFESSIONAL LLC
10.2019 - 02.2022
Delivery Driver Supervisor
Amazon
08.2017 - 11.2020
SECURITY
G4S SECURE SOLUTIONS USA
03.2014 - 10.2017
Call Center Area Shift Trainer Manager
Alorica
08.2013 - 11.2015
Teaching Director
Kids Zone Center Inc.
03.2012 - 03.2015
Vocational School Certificate - 40hour safety training
G4S
Vocational School Certificate - Childcare development
Miami Dade College
High School Diploma - General High School Curriculum
NORTH WESTERN SENIOR HIGH COMMUNITY SCHOOL
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