Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

October Hess

Lago Vista,TX

Summary

Client-focused leader experience driving customer success, account growth, and workforce solutions across healthcare and technology. Proven track record of managing high-value client relationships, aligning service delivery with go-to-market strategy, and delivering measurable outcomes across retention, expansion, and operational performance. Known for translating client needs into scalable solutions, leveraging data-driven insights, and building long-term partnerships that drive both client satisfaction and revenue growth.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Client Success and Talent Acquisition Leader

Hess Collective LLC
Austin, TX
06.2025 - Current

Serve as a strategic advisor to startup and growth-stage clients, aligning hiring strategies with go-to-market goals, revenue priorities, and long-term workforce planning. Partner directly with leadership teams to design scalable recruiting processes and deliver actionable market insights that improve hiring outcomes.

  • Key Achievements
  • Strengthened client relationships through consultative support and consistent delivery against hiring goals
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Successfully secured multiple placements in the first month for a client
  • Developed and implemented talent acquisition strategies aligned with organizational goals.
  • Cultivated relationships with hiring managers to understand team needs and recruitment priorities.

Director of Recruitment and Workforce Technology

Remede Group Consulting
Floral Park, NY
01.2018 - 06.2025
  • Led national client delivery and recruiting operations across multi-state healthcare staffing programs, aligning workforce strategy with client demand, contract requirements, and revenue growth objectives. Managed a distributed team and partnered cross-functionally to improve performance, retention, and client satisfaction.
  • Key Achievements
  • Reduced time to fill by 30 % through workflow optimization and sourcing strategy improvements
  • Led cross-functional teams to enhance candidate sourcing and selection processes, improving overall efficiency.
  • Developed and implemented comprehensive recruitment strategies to attract top talent across diverse industries.
  • Mentored recruitment staff on best practices in candidate evaluation and engagement, fostering professional growth.
  • Collaborated with senior leadership to align hiring strategies with organizational goals and workforce planning initiatives.
  • Provided regular updates on recruitment KPIs to senior management, showcasing progress towards established goals and objectives.
  • Developed strong relationships with hiring managers, ensuring clear communication and alignment on job requirements and candidate expectations.
  • Optimized the use of recruitment software, automating routine tasks to increase productivity among the recruiting team members.
  • Managed vendor relationships with external agencies, negotiating favorable terms for partnership agreements that benefited the organization''s bottom line.
  • Increased retention rates by establishing thorough onboarding programs and providing ongoing support for new hires.
  • Supported internal mobility initiatives by creating opportunities for employees to grow within the company, contributing to increased job satisfaction and retention rates.
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Improved client retention and satisfaction through consistent performance and consultative partnership
  • Delivered client-facing insights on pipeline health, hiring trends, and workforce challenges to support decision-making
  • Supported account growth and expansion by aligning recruiting delivery with business and revenue goals

Director of Travel Recruitment

AHS Staffing/ Advance Med
Frisco, TX
01.2015 - 01.2018
  • Oversaw national travel recruiting operations, leading team performance, pipeline development, and service delivery across high-volume healthcare staffing programs. Focused on improving recruiter productivity, scaling operations, and meeting evolving client demand.
  • Key Achievements
  • Led and developed a team of 20+ recruiters in house and remote teams, driving consistent placement performance
  • Improved recruiter productivity and pipeline conversion through structured coaching and training programs
  • Supported operational scaling to meet increased client demand and expansion initiatives
  • Provided insights into candidate supply, regional trends, and workforce challenges
  • Developed training programs for staff, improving onboarding processes and employee retention.
  • Led strategic staffing initiatives to optimize workforce allocation and enhance operational efficiency.

Lead Recruiter and Training and Development Leader

Cross Country Healthcare
Dallas, TX
01.2013 - 01.2015
  • Executed full-cycle recruiting while supporting client hiring needs across national healthcare accounts. Built strong relationships with candidates and hiring teams while delivering consistent communication, market feedback, and contributing to the training and development of new team members to improve overall recruiting performance.
  • Key Achievements
  • Successfully placed 150+ healthcare professionals across high-demand roles
  • Strengthened candidate experience and alignment through relationship-driven recruiting
  • Trained and onboarded new recruiters on sourcing strategies, systems, and best practices, improving team productivity and consistency
  • Provided real-time insight into hiring trends and candidate expectations to improve recruiting strategy
  • Led full-cycle recruitment processes for healthcare positions, enhancing talent acquisition strategies.
  • Developed and implemented training programs for junior recruiters, fostering team growth and expertise.
  • Streamlined recruitment processes for more efficient candidate selection and onboarding.
  • Understood and facilitated full-cycle recruiting process from first contact to training.
  • Sourced candidates via active and passive means using numerous avenues for candidate discovery.

Education

Coursework in Business Administration - Business And Healthcare Administration

Southeastern Louisiana University
Hammond, LA
01.2001

Skills

  • Core Competencies
  • Health System Workforce Operations, Talent Acquisition and Workforce Analytics, Client Services and Stakeholder Partnership, MSP and VMS Program Support, Labor Optimization and Cost Containment, Strategic Workforce Planning, Recruitment Technology and AI Enablement
  • Technology and Tools
  • Bullhorn, Workday, Symplr, iCIMS, HRIS Platforms, VMS Environments, LinkedIn Recruiter, AI Tools, Microsoft Office Suite, Google Workspace, Teams, Zoom, Slack, Workforce, and People Analytics Dashboards
  • Candidate experience
  • Talent pipelining
  • Candidate tracking
  • Global recruitment
  • Talent management
  • Recruitment
  • Contract negotiation
  • Collaborative Problem-solving

Certification

  • Generative AI Foundations
  • AI Ethics and Responsible AI Practices
  • Generative AI for HR

Timeline

Client Success and Talent Acquisition Leader

Hess Collective LLC
06.2025 - Current

Director of Recruitment and Workforce Technology

Remede Group Consulting
01.2018 - 06.2025

Director of Travel Recruitment

AHS Staffing/ Advance Med
01.2015 - 01.2018

Lead Recruiter and Training and Development Leader

Cross Country Healthcare
01.2013 - 01.2015

Coursework in Business Administration - Business And Healthcare Administration

Southeastern Louisiana University