Summary
Overview
Work History
Education
Skills
Timeline
Generic

Odai Alsalahat

Saint Augustine,FL

Summary

Marketing professional with a Master’s in Marketing, specializing in customer service, sales, and strategic brand management. Proven track record in driving revenue growth and enhancing brand visibility through innovative campaigns. Strong leadership skills and a commitment to delivering exceptional customer experiences. Seeking to leverage expertise in a dynamic and challenging environment. Background in developing engaging promotions and events to bring in customers and drive business sales. Highly organized and flexible with a solution-driven and proactive mentality.

Overview

2
2
years of professional experience

Work History

Customer Experience Coordinator

TJX Companies
01.2024 - Current
  • Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
  • Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
  • Introduced personalized follow-up procedures after resolving complaints, increasing positive feedback from customers about their experiences.
  • Trained new team members on company guidelines and best practices for exceptional customer service delivery.

Customer Service Associate

American Eagle Outfitters, Inc
01.2023 - 06.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Front Desk Manager

Best Western Hotel
12.2022 - 05.2023
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.

Education

MBA -

DeVry University
New York, NY
09.2021

Skills

Patience and composure

Training and coaching

Opening and closing procedures

Promotions understanding

Teamwork and Collaboration

Customer Service

Multitasking

Problem-solving abilities

Excellent Communication

Computer Skills

Problem Resolution

Customer Account Management

Timeline

Customer Experience Coordinator

TJX Companies
01.2024 - Current

Customer Service Associate

American Eagle Outfitters, Inc
01.2023 - 06.2023

Front Desk Manager

Best Western Hotel
12.2022 - 05.2023

MBA -

DeVry University

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Odai Alsalahat