Odaimy Rivero
Kissimmee
Summary
Ambitious and results-driven bilingual college senior with a strong passion for pharmaceutical sales. Backed by extensive serving experience, I’ve honed exceptional communication, customer service, and problem-solving skills. Proven ability to build rapport, handle high-pressure situations, and exceed customer expectations. Highly adaptable, detail-oriented, and eager to apply my dedication and people-centric mindset to excel in pharmaceutical sales. Ready to bring fresh insights, enthusiasm, and a commitment to outstanding service.
Overview
5
5
years of professional experience
Work History
Waitress Trainer
Lazy Dog Restaurant & Bar
06.2024 - Current
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
- Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
- Ensured smooth transitions between shifts by conducting thorough handovers with incoming waitstaff regarding ongoing table statuses or special requests from guests.
- Recognized for exemplary training skills by management, resulting in increased responsibilities and involvement in onboarding new employees.
- Enhanced team efficiency by organizing shift schedules, delegating tasks, and ensuring timely completion of responsibilities.
- Maximized revenue potential by effectively suggesting daily specials or promotions to customers based on their preferences or dietary restrictions.
- Evaluated trainees'' progress and provided constructive feedback for improvement during regular check-ins and performance reviews.
- Delivered personalized attention to each trainee''s learning style during training sessions to optimize comprehension of material.
Waitress
New York Beer Project
08.2023 - 06.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Waitress
Estefans Kitchen
07.2022 - 08.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Restaurant Waiter
Walk-On's Bistreaux & Bar
08.2021 - 07.2022
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
Hostess
Fords Garage
07.2020 - 07.2021
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
Education
Bachelor of Science - Biology
University of Central Florida
Orlando, FL08-2025
Associate of Arts - Biology
Valencia College
Orlando, FL05-2023
High School Diploma -
South Miami Senior High
Miami, FL05-2020
Skills
- Team motivation
- Body language awareness
- Wine pairing expertise
- Patience and tact
- Role modeling
- Energy and enthusiasm
- Salesmanship
- Employee engagement
- Exceptional communication
- Cash handling
- Restaurant operations
- Front-of-house display creation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 8 staff members.
Languages
English
Full Professional
Spanish
Native or Bilingual
Interests
Seeking a Pharmaceutical Sales internship or Job to leverage my strong interpersonal skills, customer service experience, and academic background in pursuit of a career in the healthcare industry Currently completing the final semester of my Bachelor's degree at UCF before transitioning to medical school
Timeline
Waitress Trainer
Lazy Dog Restaurant & Bar
06.2024 - Current
Waitress
New York Beer Project
08.2023 - 06.2024
Waitress
Estefans Kitchen
07.2022 - 08.2023
Restaurant Waiter
Walk-On's Bistreaux & Bar
08.2021 - 07.2022
Hostess
Fords Garage
07.2020 - 07.2021
Bachelor of Science - Biology
University of Central Florida
Associate of Arts - Biology
Valencia College
High School Diploma -
South Miami Senior High
Similar Profiles
Marisol Garcia ArellanoMarisol Garcia Arellano
Server at Lazy Dog Restaurant & BarServer at Lazy Dog Restaurant & Bar
Logan CaseyLogan Casey
Server, Bartender, and Bar Manager at Lazy Dog Restaurant & BarServer, Bartender, and Bar Manager at Lazy Dog Restaurant & Bar
Keila ChavezKeila Chavez
Host at Lazy Dog Restaurant & BarHost at Lazy Dog Restaurant & Bar