Summary
Overview
Work History
Education
Skills
Timeline
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Odain Knight

Springfield Gardens,NY

Summary

I'm a dedicated and experienced professional in call center operations, with over 5 years of proven excellence. Skilled in phone and email communication, I'm proficient in platforms like Live Chat Support, Salesforce, and more. Punctual and adaptable, I thrive both in team settings and when leading independently. Eager to bring my expertise to your team, I'm committed to delivering exceptional service and supporting success across all fronts.

Overview

7
7
years of professional experience

Work History

Virtual Assistance

Passive Scaling
Kearny, NJ
09.2021 - 12.2023
  • Managed onboarding operations for a diverse range of 50-100 stores spanning three different marketplaces
  • Providing assistance in registering businesses by applying for EIN and filing LLC state documents.
  • Streamlined application procedures for Amazon, Walmart, and Facebook Marketplace to enhance client experience.
  • Managed end-to-end client onboarding, ensuring a smooth transition to store operations in the specified market

Sale Representative

Centerfield Media
New Kingston
02.2019 - 07.2021
  • Collaborated with multiple teams to deliver direct sales service for telecoms, utilities, and home security providers.
  • Educated customers on the benefits, functions, and usage of products to optimize results
  • Successfully achieved or exceeded assigned revenue targets by implementing impactful sales strategies that resulted in annual earnings of around $30,000 for designated territories.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Provided technical support for customers using the company's products or services.

Team Leader

IBEX Global
New Kingston
01.2017 - 01.2021
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Conducted regular performance reviews to assess individual team member progress.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Monitored daily workflow to ensure adherence to established policies and procedures.

Education

High School Diploma -

Old Harbour High School
St. Catherine JM
07-2014

Skills

  • Analytical Thinking
  • Client Service
  • Leadership
  • Teamwork and Collaboration

Timeline

Virtual Assistance

Passive Scaling
09.2021 - 12.2023

Sale Representative

Centerfield Media
02.2019 - 07.2021

Team Leader

IBEX Global
01.2017 - 01.2021

High School Diploma -

Old Harbour High School

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Odain Knight