Odain Knight
Springfield Gardens,NY
Summary
I'm a dedicated and experienced professional in call center operations, with over 5 years of proven excellence. Skilled in phone and email communication, I'm proficient in platforms like Live Chat Support, Salesforce, and more. Punctual and adaptable, I thrive both in team settings and when leading independently. Eager to bring my expertise to your team, I'm committed to delivering exceptional service and supporting success across all fronts.
Overview
7
7
years of professional experience
Work History
Virtual Assistance
Passive Scaling
Kearny, NJ
2021.09 - 2023.12
- Managed onboarding operations for a diverse range of 50-100 stores spanning three different marketplaces
- Providing assistance in registering businesses by applying for EIN and filing LLC state documents.
- Streamlined application procedures for Amazon, Walmart, and Facebook Marketplace to enhance client experience.
- Managed end-to-end client onboarding, ensuring a smooth transition to store operations in the specified market
Sale Representative
Centerfield Media
New Kingston
2019.02 - 2021.07
- Collaborated with multiple teams to deliver direct sales service for telecoms, utilities, and home security providers.
- Educated customers on the benefits, functions, and usage of products to optimize results
- Successfully achieved or exceeded assigned revenue targets by implementing impactful sales strategies that resulted in annual earnings of around $30,000 for designated territories.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Provided technical support for customers using the company's products or services.
Team Leader
IBEX Global
New Kingston
2017.01 - 2021.01
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Monitored daily workflow to ensure adherence to established policies and procedures.
Education
High School Diploma -
Old Harbour High School
St. Catherine JM2014-07
Skills
- Analytical Thinking
- Client Service
- Leadership
- Teamwork and Collaboration
Timeline
Virtual Assistance
Passive Scaling
2021.09 - 2023.12
Sale Representative
Centerfield Media
2019.02 - 2021.07
Team Leader
IBEX Global
2017.01 - 2021.01
High School Diploma -
Old Harbour High School