O'Daisyah Glenn
Cleveland,Ohio
Summary
Customer-oriented professional with 3 years of experience in providing exceptional customer support. Skilled in handling diverse inquiries, resolving complex issues, and maintaining high customer satisfaction through active listening and effective communication. Demonstrated success in exceeding customer expectations and building positive relationships. Highly motivated individual with a passion for delivering excellent customer service.
Overview
4
4
years of professional experience
Work History
Paraprofessional
Shaker Heights city schools
04.2024 - Current
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Reported on student progress, behavior, and social skills to parents.
- Improved classroom management with development of behavior modification plans.
- Developed and maintained positive relationships with students, parents, and staff, enhancing school community.
Customer Service Representative
Terminix Pest Control
08.2022 - 08.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
Target Tech
Market Source
10.2020 - 07.2022
- Actively contributed ideas during strategy sessions that resulted in increased member engagement.
- Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
- Assisted in recruitment and hiring of new recreation staff.
- Provided feedback and guidance to program participants regarding progress and development.
- Liaised with community organizations to promote recreational activities.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Prepared reports for management regarding status and progress of recreational activities.
Education
High School Diploma -
South High School
Willoughby, OH05.2020
Skills
- Customer service skills
- Problem solving
- Task completion
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Complaint handling
- Microsoft Excel
- Payment processing
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Team development
- Documentation
- Microsoft PowerPoint
- Data collection
- Staff training
- Research
Timeline
Paraprofessional
Shaker Heights city schools
04.2024 - Current
Customer Service Representative
Terminix Pest Control
08.2022 - 08.2023
Target Tech
Market Source
10.2020 - 07.2022
High School Diploma -
South High School
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