Odalis Checo
45 Wadsworth Terrace,New York, NY
Summary
Dependable team member who is able to adapt to any position with skills obtained; 12+ years of experience and a proven knowledge in customer communication and customer satisfaction. Aiming to leverage skills to successfully fill the Intake Representative Position at your company. I can be relied upon to help team achieve it's goals.
Overview
12
12
years of professional experience
Work History
Key Manager
Modell's Sporting Goods
08.2017 - 12.2019
- Supported the management team with store operations and assisted with sales, responding to emails and phone calls.
- Performed and supervised daily tasks and/or projects to ensure completion in a timely manner.
- Supervised associates by enforcing customer service at all times and assisting with customer needs and customer complaints.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Worked alongside associates to consistently accomplish daily team goals.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Receiving Manager
Modell's Sporting Goods
10.2016 - 08.2017
- Worked with receiving team to unload, sort and store incoming merchandise to desired locations in stockroom.
- Trained receiving team on quality control and safe handling procedures.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Pulled, verified, and packaged transfers for shipment to other stores.
- Processed POs, RPOs and mispicks as part of daily inventory management.
Head Cashier/Bookkeeper
Modell's Sporting Goods
01.2008 - 10.2016
- Overseeing cash flow; making sure registers were supplied with starting balance.
- Educated cashiers on register use, merchandising, and customer service.
- Trained and mentored new and old cashiers with positive and encouraging techniques to maximize performance.
- Conducted new hire orientation and cashier certification.
- Managed Bank Deposits and processed cash.
- Submitted supply orders per month due to store budget
- Supported management with scheduling or revising weekly schedules for associates and monitoring store budget hours.
Sales Associate
Modell's Sporting Goods
08.2007 - 01.2008
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Helped customers locate products and checked store system for merchandise at other stores.
Education
High School Diploma -
Bread & Roses Integrated Arts High School
New York, NY06.2006
Skills
- Fluent in English and Spanish
- Communication
- Reliable
- Organized
- Detail-oriented
- Teamwork and Collaboration
- Positive Attitude
- Problem-Solving
- Multitasking
- Internet Savvy; Microsoft Outlook, Microsoft Word, Microsoft Excel
Timeline
Key Manager
Modell's Sporting Goods
08.2017 - 12.2019
Receiving Manager
Modell's Sporting Goods
10.2016 - 08.2017
Head Cashier/Bookkeeper
Modell's Sporting Goods
01.2008 - 10.2016
Sales Associate
Modell's Sporting Goods
08.2007 - 01.2008
High School Diploma -
Bread & Roses Integrated Arts High School
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