Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ODALIS GOMEZ

Wheeling

Summary

Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.

Overview

8
8
years of professional experience

Work History

Patient Service Representative

Advocate Lutheran General Hospital
03.2020 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Used Epic to schedule appointments.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Handled customer service inquiries in person, via telephone and through email.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Took copayments and compiled daily financial records.
  • Built and maintained positive working relationships with patients and staff.
  • Streamlined appointment scheduling for increased patient convenience and reduced wait times.
  • Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
  • Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
  • Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Answered incoming calls, scheduled appointments and filed medical records.

Patient Service Representative

Advocate Children’s Medical Group
01.2018
  • Checking in/out patient’s
  • Verifying insurance coverage
  • Confirm accuracy of patient demographics
  • Collects and posts patient co-pays
  • Scheduling appointments
  • Assist with new employee orientation and with their continued growth
  • Responsible for answering telephones, documenting and referring message to appropriate MA/provider

Care Taker

Munoz Family
01.2011
  • Have affectionately cared for two children from newborn-6 years old
  • Feed children lunch meals and assist with homework
  • Keep homes clean and picked up
  • Periodically take children to appointments
  • Take and pickup child from school

Teacher’s Aide

Palatine Opportunity Center
01.2009
  • Responsible for translating for the head teacher
  • Assisted with the organization of lesson plan
  • Responsible for the supervision of children as well as games/activities
  • Responsible for interacting with the children as well as teaching them the lessons planned
  • Assisted with customer service in the reception area

Telemarketer

Central Management Service
01.2009
  • Responsible for calling businesses in the city and solicited information for surveys (i.e. Recorded patrons names, address, etc.)
  • Assisted by answering questions asked by patrons
  • Completed assigned data entry and filing

Office Assistant

Midwest Optical Systems
01.2008
  • Organized and updated records
  • Inventoried and replenished office supplies
  • Completed special projects (i.e. copying/collecting reports/filing)
  • Accomplished large mailing tasks from start to finish
  • Prepared materials for shipping
  • Phone Management

Education

Sonographer Certificate -

Aquarius Institute
Des Plaines, IL
01.2011

Early Childhood Education

Harper College
Palatine, IL
01.2008

High School Diploma - undefined

Wheeling High School
Wheeling, IL
01.2008

Skills

  • Bilingual Spanish
  • Medical Terminology
  • Charting/Filing
  • Flexible
  • Proficient in Microsoft Office
  • Excellent communication skills
  • Phone Management
  • Ability to multitask
  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Appointment scheduling
  • Patient confidentiality
  • Payment collection
  • Scheduling appointments
  • Medical terminology
  • Patient greeting
  • Medical insurance
  • Office administration
  • Conflict resolution
  • Directing callers
  • FLUENT IN Spanish
  • Medicaid
  • Phone etiquette
  • Queue management
  • Appointment confirmation
  • Multitasking and organization
  • Patient registration
  • Patient check-in

Languages

Spanish

Timeline

Patient Service Representative

Advocate Lutheran General Hospital
03.2020 - Current

Patient Service Representative

Advocate Children’s Medical Group
01.2018

Care Taker

Munoz Family
01.2011

Teacher’s Aide

Palatine Opportunity Center
01.2009

Telemarketer

Central Management Service
01.2009

Office Assistant

Midwest Optical Systems
01.2008

Early Childhood Education

Harper College

High School Diploma - undefined

Wheeling High School

Sonographer Certificate -

Aquarius Institute

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