Odalis Gordillo
7001 Wiley Dr Building 9000 Apt 9315,SC
Summary
Dynamic HR Representative with a proven track record at Amicks Farm, excelling in customer relations and staff training. Enhanced customer satisfaction through effective problem-solving and strategic planning. Proficient in data entry and adept at fostering teamwork, driving business growth, and ensuring operational efficiency. Committed to delivering exceptional service and support.
Overview
2026
2026
years of professional experience
Work History
HR Representatives
Amicks Farm
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained inventory levels by tracking stock and placing timely orders.
- Collaborated with team members to ensure efficient store operations and customer service.
- Trained new employees on farm policies and procedures for consistent service delivery.
- Supported promotional events by coordinating logistics and engaging with customers directly.
- Conducted regular quality checks on products to ensure freshness and compliance with standards.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Implemented suggestions for improving product displays, increasing customer engagement.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Patient Care Coordinator
Palms Dentistry
07.2024 - Current
- Coordinated patient appointments and managed scheduling using electronic health record systems.
- Assisted in processing patient referrals and verifying insurance information for accuracy.
- Supported healthcare team by preparing patient charts and ensuring documentation compliance.
- Communicated effectively with patients to address inquiries and provide information on services.
- Monitored patient follow-ups to ensure continuity of care and timely responses to concerns.
- Collaborated with medical staff to streamline patient intake processes, enhancing efficiency.
- Trained on administrative protocols while learning various healthcare software applications.
- Adapted quickly to changing priorities in a fast-paced clinical environment, maintaining focus on patient needs.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Taught patients and families to use at-home medical equipment.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Resolved customer complaints using established follow-up procedures.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Delivered support to medical staff in completion of patient paperwork.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Trained new staff on filing, phone etiquette and other office duties.
- Organized patient records and database to facilitate information storage and retrieval.
Patient Service Representative
Oak Tree Pediatrics And More
08.2019 - 10.2021
Education
High School Diploma -
Saluda High School
Saluda, SCSkills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Client relationship building
- Client services
- Staff training
- Records management
- Paperwork processing
- Telephone reception
- Client service
- Technical troubleshooting
- Sales support
- Cross-functional team development
- Performance improvement
- Performance tracking
- Account servicing
- Business growth and retention
- Network development
- Business development
- Systems and software expertise
- Sales expertise
- Product or service expertise
- Sales reporting
- Strategic direction
- Product promotions
- Multitasking Abilities
- Excellent communication
- Multitasking
- Teamwork and collaboration
- Organizational skills
- Problem-solving
- Time management
- Decision-making
- Audit reporting
- Professionalism
- Strategic planning
Languages
Spanish
Full Professional
Timeline
Patient Care Coordinator
Palms Dentistry
07.2024 - Current
Patient Service Representative
Oak Tree Pediatrics And More
08.2019 - 10.2021
HR Representatives
Amicks Farm
High School Diploma -
Saluda High School