Summary
Overview
Work History
Education
Skills
Timeline
Generic

ODALIS OROZCO

Las Vegas,NV

Summary

Dependable, attentive, and diligent individual with strong skills in customer service and leadership. Experienced in effectively communicating with customers and catering to their wants/needs.

Overview

10
10
years of professional experience

Work History

Front Desk Supervisor

Hilton Grand Vacations Club
07.2024 - Current
  • Oversee daily operations for Front desk, Bell desk, and PBX to ensure smooth guest experiences.
  • Assisting in implementing new front desk procedures, improving overall efficiency.
  • Resolve guest concerns and complaints in a professional and timely manner.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.

Front Desk agent

Hilton Grand Vacations Club
05.2017 - 07.2024
  • Providing excellent service consistent with Hilton core service standards and brand attributes.
  • Assisting guests with their check ins and check outs, settling guest folios and responding to any questions.
  • Monitoring and updating occupancy status of rooms.
  • Answering phone calls and communicating with other departments if needed.
  • Completing daily shift checklist and any other duties assigned.

Sales Associate

Tommy Bahama
11.2016 - 05.2017
  • Maintains constant presence on the sales floor to attend to customers.
  • Assists customers with the sizing and fitting of clothing and footwear according to their needs/wants.
  • Execute sales strategies in order to increase store sales and exceed store goals.
  • Handles cash/card transactions to complete customer purchases.
  • Demonstrates knowledge and familiarity of products in order to make recommendations to customers based on their needs/wants.

Lifeguard

Mandalay Bay Resort
06.2016 - 08.2016
  • Monitored the pool environment to ensure guests were out of danger.
  • Closely observed pool activities in order to establish a safe surrounding for all guests.
  • Recognized emergencies and responded to crises.
  • Enforced pool policies and regulations.

Crew Member/Shift Leader

Tropical Smoothie Café
07.2015 - 11.2016
  • Prepares smoothies and food for customers.
  • Handles cash/card transactions and refunds.
  • Assists in food prep, restocking of supplies, and cleaning of the store.
  • Oversees fellow employees and assigns tasks that need to be completed.
  • Place orders for store supplies and ingredients.

Education

High school diploma -

Spring Valley High School
01.2015

Skills

  • Exceptional customer service skills
  • Bilingual (Spanish and English)
  • Excellent communication skills
  • Strong work ethic skills
  • Hard-working team member/leader

Timeline

Front Desk Supervisor

Hilton Grand Vacations Club
07.2024 - Current

Front Desk agent

Hilton Grand Vacations Club
05.2017 - 07.2024

Sales Associate

Tommy Bahama
11.2016 - 05.2017

Lifeguard

Mandalay Bay Resort
06.2016 - 08.2016

Crew Member/Shift Leader

Tropical Smoothie Café
07.2015 - 11.2016

High school diploma -

Spring Valley High School

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