ODALIS PEDROZA
Flight Attendant
Summary
Driven professional successful at merchandising products and attracting loyal customers through personalized service. Understands customer needs and customizes sales approaches. Friendly and upbeat individual familiar with customer service practices. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
8
8
years of professional experience
Work History
Cabin Crew Member
Crane Worldwide Logistics
Houston, TX
01.2024 - Current
- Greeted passengers upon arrival and ensured all safety procedures were followed.
- Monitored security staff to ensure they followed protocols when dealing with high-profile visitors.
- Arranged catering services for large groups of visiting dignitaries or celebrities.
- Provided in-flight meal service, including setting up tables and serving meals.
- Recorded accurate inventory of items used during each flight such as beverage glasses, cutlery.
- Assisted pilots in completing post-flight paperwork such as fuel receipts and maintenance reports.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
Flight Attendant
Atlas Air
Houston, TX
03.2023 - 01.2024
- Welcomed passengers upon boarding and departure
- Maintained top-tier onboard service standards, guaranteeing passenger safety and comfort throughout journeys
- Maintained high standards of security in transporting military members across borders
- Dealt with mechanical and passenger emergencies according to standards.
- Ensured proper storage of carry-on baggage, firearms, and military equipment per safety regulations.
Customer Service Manager
J.B Hunt Transport Services, Inc.
03.2020 - 03.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Developed policies and procedures related to customer service operations.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Office Assistant
Pedroza's Auto Repair
01.2017 - 03.2020
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Conducted regular checks on hazardous materials storage areas for proper labeling, cleanliness, and organization.
- Educated employees on safety protocols and guidelines.
- Responded to emergency situations promptly and efficiently.
Childcare Assistant
St Joseph Catholic School
07.2016 - 01.2017
- Distribute beverages and snacks.
- Maintain orderly and tidy workspace
- Ensured children's safety by promoting peace of mind
- Organize meetings between educators and guardians.
- Provided guidance and support to team members on operational issues.
- Ensured compliance with organizational policies and procedures.
- Coached and mentored individuals on professional development goals.
Education
Federal Aviation Administration -
Basic Life Support & CPR -
Basic Life Support & CPR
High School Diploma -
Skills
- Business Development
- Data Analysis in Excel
- FAA Regulations
- Company policy adherence
- Food and Beverage Service
- Business Development
- Data Analysis in Excel
- FAA Regulations
- Company policy adherence
- Food and Beverage Service
References
References available upon request.
Timeline
Cabin Crew Member
Crane Worldwide Logistics
01.2024 - Current
Flight Attendant
Atlas Air
03.2023 - 01.2024
Customer Service Manager
J.B Hunt Transport Services, Inc.
03.2020 - 03.2023
Office Assistant
Pedroza's Auto Repair
01.2017 - 03.2020
Childcare Assistant
St Joseph Catholic School
07.2016 - 01.2017
Federal Aviation Administration -
Basic Life Support & CPR -
Basic Life Support & CPR
High School Diploma -
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