Odalis Prada Oropeza
Stamford,USA
Summary
Experienced retail management professional with a strong record of leading store operations and driving sales growth. Demonstrates a commitment to team collaboration and achieving results, with a focus on reliability and adaptability. Possesses expertise in inventory management, customer service, and staff training, along with exceptional problem-solving and communication skills. Enthusiastic about creating a positive shopping experience and maximizing store performance.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Store Manager
BevMax The Wine and liquor Store
07.2015 - 04.2025
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Completed routine store inventories.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Reporting, emailing to supervisors
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Concerting tastings for the store, requesting special orders for customers
- Promoted after 2 years
- Optimized store displays and appearance via strategic merchandising.
- Managed a group of 10 employees
- Managed inventory control, cash control, and store opening and closing procedures.
Customer Service Representative
H&r Block
01.2024 - 04.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences .
- Scheduled appointments in person and by phone or e-mail.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Charged customers for their services. Collected unpaid accounts.
- Filed, faxed, scanned documents, processed payments.
Sales Associate
Lord & Taylor
03.2015 - 07.2015
- Offering a great customer service, sharing product knowledge and making personal recommendations in order to increased sales
- Receiving and processing cash and credit payments for in-store purchases
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Sales Associate
Generali Insurance Agency
03.2010 - 08.2014
- Responsible for selling new policies to prospects and retaining existing clients
- Achieved a high level of customer satisfaction as evidenced by customer retention rates and survey ratings
- Sold and retained over 250 life and medical insurance policies
- Spain
Travel Agent Manager
Paradiso Travel Agency
09.1998 - 11.2009
- Promoted 2 times during those working years
- Managed staff under 20 employees
- Designed, created and marketed tour packages
- Public relations specialist, customer service representative, tour guide Spanish/English language and sales manager
Foreing Language Teacher
Technical Institute
09.1993 - 07.1998
- Prepared lesson plans, presentations, syllabi, homework assigments and handouts
- Prepared and delivered lectures on how to speak and write English
- Evaluated and graded students' class work, assigments and papers
- Cuba
Education
GED - Sales
Hotel And Lodging Institute of CT
Stamford, CT01.2015
Bachelor of Science - ESL Education
Higher Pedagogical Institute of Holguin
07.1993
Skills
- Retail Management for over 10 years
- Proficient in customer service management
- Skilled in Microsoft Office suite, Data Entry
- Customer service support
- Sales Management for over ten years
- Skilled in group dynamics
- Office administration support
- Payroll administration Scheduling Recruiting
- Time Management
- Organizational Skills, cash handling
- Bilingual English/Spanish
- Strategic marketing and merchandizing
- Sales Management
- Communication skills
Certification
- College Degree on Education Present Teaching English as a second language
- Merchandizing Present Presentating, organizing, pricing merchandize for retail.
- MS office December 2011 to Present Word, Excell, E-mail, Power Point, Navigation
- American Hotel and Lodging Certificate March 2015 to Present Professional Customer Service.
Additional Information
SKILLS Excellent Customer Service. Dedicated team player. Ability to manage a team. Office paper work knowledge. Perfect attendance record. MS office proficiency.
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service Representative
H&r Block
01.2024 - 04.2024
Store Manager
BevMax The Wine and liquor Store
07.2015 - 04.2025
Sales Associate
Lord & Taylor
03.2015 - 07.2015
Sales Associate
Generali Insurance Agency
03.2010 - 08.2014
Travel Agent Manager
Paradiso Travel Agency
09.1998 - 11.2009
Foreing Language Teacher
Technical Institute
09.1993 - 07.1998
Bachelor of Science - ESL Education
Higher Pedagogical Institute of Holguin
GED - Sales
Hotel And Lodging Institute of CT
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