Odalis Rivas Limon

Pharmacy Lead Technician

CVS Pharmacy

04.2020 - Current

Supervised [Number] pharmacy technicians and coordinated day-to-day assignments.
Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
Stocked, labeled, and inventoried medication to keep accurate records.
Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
Enhanced pharmacy efficiency by streamlining prescription processing and medication dispensing procedures.
Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
Developed strong relationships with healthcare providers, facilitating efficient communication regarding prescription clarifications and adjustments.
Counted, measured and compounded medications following standard procedures.
Assisted in conducting periodic audits to ensure adherence to established policies, reporting discrepancies for corrective action.
Reviewed and verified customer information and insurance provider information.
Expedited prescription refills requests by promptly contacting prescribers'' offices for authorization.
Collected co-payments or full payments from customers.
Implemented new technologies within the pharmacy workflow, increasing overall efficiency and accuracy in daily tasks.
Reduced medication errors by implementing a meticulous double-check system for all prescriptions filled.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Ensured patient safety with diligent monitoring of drug interactions and proper dosage instructions.
Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Liaised with other pharmacies to eliminate issues related to product expiration.
Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
Set up and modified patient profiles to include current medications and insurance details.
Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Facilitated staff training sessions to ensure consistent adherence to industry standards and regulatory requirements.
Collaborated in the implementation of a comprehensive quality assurance plan for continuous improvement in pharmacy services.

Summary

Overview

Work History

Pharmacy Lead Technician

Education

High School Diploma -

Skills

Timeline

Pharmacy Lead Technician

High School Diploma -

Similar Profiles

Anastasios DonesAnastasios Dones

Faiza AliFaiza Ali

Carmen D Cintrón MarreroCarmen D Cintrón Marrero