Odalis Rodriguez
Charlotte,NC
Summary
Skilled Senior Project Manager with experience in the Telecommunications profession in a variety of roles, which includes Management, Project Management, Operations and Finance.
Technically proficient and experienced in Telecommunication Network Elements. Great customer advocate in addressing customer issues and concerns. Successful thought leader, meets established goals and objectives ensuring the organization evolves and develops to meet the growing business requirements. Ability to manage both small and large cross-functional teams. Effective organizational, written & communication skills. Ability to communicate across all levels of an organization. Proficiency in MS Word, PowerPoint, & Excel. Analytical, planning, and strategic skills.
Overview
16
16
years of professional experience
Work History
Senior Project Manager - NOC (Network Operation Center)
M&S Consulting
07.2022 - 12.2023
- Developed a comprehensive project plan and timeline for integrating Blue Planet UAA/ROA software, considering all relevant dependencies, resources, and constraints
- Coordinated with stakeholders, including software development teams, subject matter experts, and business leaders, to gather requirements and define project objectives
- Created and maintained project documentation, including scope statements, project charters, risk assessments, and communication plans
- Lead the project team throughout the software integration process, assigning tasks, tracking progress, and ensuring adherence to timelines
- Utilized the JIRA Scrum Project Management Tool to manage and track project tasks, user stories, and sprints
- Conducted regular project meetings and provide status updates to stakeholders, addressing any concerns or issues that may arise
- Collaborated with technical teams to identify and resolve any technical challenges or roadblocks encountered during the integration process
- Managed project budgets, track expenses, and ensured cost-effectiveness throughout the project lifecycle
- Proactively identified and manage project risks, implementing mitigation strategies to minimize any potential negative impacts on the project's success
- Fostered effective communication and collaboration between team members and stakeholders, ensuring alignment and understanding of project goals
- Monitored project performance and deliverables, conducting quality assurance reviews and implementing necessary corrective actions
- Developed comprehensive training documentation outlining system variances.
Project Manager & Senior Analyst – Margin Assurance/Finance
Windstream
06.2018 - 07.2022
- Project managed audit of products and services to identify potential inaccuracies that negatively impact revenue and expense
- Identified issues, determined root cause, and proposed recommended solutions
- Project managed cost saving goals and initiatives through data research/analysis and large opportunity evaluations
- Utilize Oracle database to modify SQL queries that assist in the research of multiple audits
- Expose process gaps based on research findings, identify solutions and work with stakeholders to implement changes
- Collaborate with all levels of employees, management to maximize performance, creativity, problem solving and results.
Project Manager & Consultant – Enterprise Operations
Windstream
09.2016 - 06.2018
- Project managed multiple concurrent Enterprise Operations projects
- Provided weekly root cause analysis on the Disconnect WIP
- Identified process gaps, implemented bench tests, and resolved issues prior to submitting the final plan
- Documented and provided process recommendations for the Disconnect disciplines
- Assisted other Consultants/Analysts/Business Teams in developing process improvements/Kaizen
- Project managed Disconnect Management with internal and external escalations
- Collaborated with Engineering team to create and implement automation in VAM for the LD task/workload in
- Re-designed Metasolv Provisioning Plans to create workflow efficiencies and improve SLA’s.
Manager of Project Coordination Service Delivery
Windstream
02.2012 - 09.2016
- Responsible for managing the daily operations/workload through multiple sources/systems including assigning orders/projects; monitoring the successful completion of each order for the Disconnect team
- Provided coaching and leadership to the offshore/internal teams to ensure timely processing of orders
- Responsible for resolving customer, departmental and internal sales team issues that are escalated
- Developed processes that improved the overall success of the department
- Managed and monitored work queues to ensure orders are processed in a timely manner and intervals are met
- Responsible for meeting customer service level agreements in Metasolv
- Responsible for building/maintaining relationships with other departments.
Senior Manager - Service Delivery
Windstream
10.2009 - 02.2012
- Lead and managed the Provisioning and Ancillary Departments in Rochester, Charlotte, and Maitland
- Managed the daily operations of Service Delivery Installations for Provisioning, LNP, Toll Free and Directory
- Responsible for meeting internal and external SLA’s
- Escalated issues and deadlines to external carriers
- Managed Carrier fall out reports
- Facilitate staff meetings, evaluating and completing individual performance appraisals
- Tracked and maintained team budget to include salaries, raises, bonus and overtime.
Senior Manager – NOC (Network Operation Center)
Client: PAETEC/Windstream
10.2007 - 06.2009
- Lead and managed a team of Supervisors and Technicians in the Network Operation Centers
- Develop department strategies & implementation of internal policies & procedures
- Utilizing Avaya Call Center Management System Performed live call monitoring & lead monthly calibrations to measure service quality to identify process improvement opportunities
- Addressed customer 3rd and 4th level escalations
- Presented weekly/monthly performance metrics on team goals and objectives to Sr
- Management
- Track and maintain team budget to include salaries, raises, bonus and overtime
- Facilitate staff meetings, evaluating and completing individual performance appraisals
- Provided coaching and development for team & job enrichment opportunities.
Education
Some College (No Degree) - Home Staging
New York Institute of Arts And Design
New York, NYSome College (No Degree) - Data Processing Accounting
Rochester Business Institute
Rochester, NYSkills
- ● Jira
- ● Agile Methodology
- ● MS Project
- ● Excel
- ● PowerPoint
- ● Visio, Word
- ● Access
- ● BPMS
- ● Metasolv
- ● NexGen
- ● VAM
- ● React
- ● 5ESS
- ● RC8
- ● CISCO
- ● Broadworks
- ● SCP
- ● SQL
- ● Salesforce
- ● Blue Planet/UAA
Timeline
Senior Project Manager - NOC (Network Operation Center)
M&S Consulting
07.2022 - 12.2023
Project Manager & Senior Analyst – Margin Assurance/Finance
Windstream
06.2018 - 07.2022
Project Manager & Consultant – Enterprise Operations
Windstream
09.2016 - 06.2018
Manager of Project Coordination Service Delivery
Windstream
02.2012 - 09.2016
Senior Manager - Service Delivery
Windstream
10.2009 - 02.2012
Senior Manager – NOC (Network Operation Center)
Client: PAETEC/Windstream
10.2007 - 06.2009
Some College (No Degree) - Home Staging
New York Institute of Arts And Design
Some College (No Degree) - Data Processing Accounting
Rochester Business Institute
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