Overview
Work History
Education
Skills
Languages
Timeline
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Odalis Rodriguez

Charlotte

Overview

2
2
years of professional experience

Work History

Information Technology Intern

ScentAir
09.2024 - 12.2024
  • Configured and deployed computers for new hires and various office setups, ensuring that hardware and software configurations met organizational standards
  • Managed the ServiceNow ticketing system, tracking and resolving IT requests and incidents, including troubleshooting hardware, software, and network issues
  • Replaced and upgraded computers as part of hardware lifecycle management, ensuring that systems remained up to date and fully functional
  • Troubleshooted and resolved technical issues promptly, reducing downtime and improving employee productivity across the organization
  • Collaborated with the IT team to streamline onboarding processes, ensuring that new employees received fully configured workstations on time
  • Assisted in documenting IT processes and procedures, improving the knowledge base for future troubleshooting and support
  • Worked closely with various departments to understand and address their IT needs, enhancing the support experience across the company
  • Provided training and support to employees on the use of new systems and technologies, boosting user confidence and reducing support requests
  • Utilized Microsoft Intune for device management, ensuring compliance with security policies and smooth remote support operations

Help Desk Technician

Rhythm Systems
02.2024 - 09.2024
  • Provided frontline technical support across departments using HubSpot for ticket management and customer relationship management
  • Ensured smooth IT operations by resolving hardware, software, and network issues promptly and effectively
  • Collaborated with the IT team for escalation and resolution of complex issues, contributing to a collaborative support environment
  • Documented troubleshooting steps to enhance the knowledge base and improve support processes
  • Participated in specialized project groups to drive company-wide initiatives forward

Team Captain, Valet Services

Park Inc
12.2023 - 09.2024
  • Promoted to lead team operations as Team Captain, responsible for managing and organizing valet services across multiple locations in the Charlotte area
  • Directly liaised with client contacts to ensure high service standards and client satisfaction, handling communication and resolving any issues promptly
  • Coordinated logistics and scheduling for valet teams, optimizing efficiency and ensuring smooth operations even at locations up to 30 minutes away from the base location
  • Trained new team members in valet procedures, customer interaction, and service protocols, ensuring adherence to company standards and client expectations
  • Implemented improvements in operational procedures that resulted in a 15% increase in customer satisfaction scores within the first quarter of leadership
  • Fostered a positive team environment through effective leadership, motivating team members to exceed service targets and uphold high professional standards
  • Maintained detailed records of service activities, including client feedback and operational metrics, using these insights to continuously improve service delivery
  • Collaborated with management to develop strategies for expanding service offerings and enhancing customer experience, contributing to business growth initiatives

Account Executive (Remote)

Dish Network
08.2022 - 11.2022
  • Managed client portfolios, consistently exceeding sales targets
  • Conducted market research to identify growth opportunities and competitive analysis
  • Collaborated cross-functionally to develop strategies for revenue growth and client retention
  • Demonstrated adaptability in a remote work environment

Education

Data Science -

University of North Carolina At Charlotte
Charlotte, NC

Skills

  • Customer Service
  • Technical Proficiency
  • Problem Solving
  • Leadership
  • Communication
  • Adaptability
  • Project Management
  • Collaboration
  • Training and Development
  • Attention to Detail

Languages

Spanish
Native or Bilingual

Timeline

Information Technology Intern

ScentAir
09.2024 - 12.2024

Help Desk Technician

Rhythm Systems
02.2024 - 09.2024

Team Captain, Valet Services

Park Inc
12.2023 - 09.2024

Account Executive (Remote)

Dish Network
08.2022 - 11.2022

Data Science -

University of North Carolina At Charlotte

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Odalis Rodriguez