Odalisa Abina

Customer-focused professional with a strong background in high-volume, real-time communication as a Video Interpreter. Known for empathetic support, active listening, and clear, professional communication across diverse audiences. Adept at problem-solving, de-escalation, and managing multiple priorities while maintaining accuracy and confidentiality. Excels in fast-paced environments and building trust through service excellence.

Core Skills:

• Customer support & satisfaction
• Active listening & empathy
• Conflict resolution & de-escalation
• Problem-solving & critical thinking
• Multitasking & time management
• Clear verbal/written communication
• Relationship building & rapport
• CRM tools / ticketing systems (e.g., Zendesk, Salesforce)
• Documentation accuracy & confidentiality
• Team collaboration & coordination

Medical Office Assistant III – Neurosurgery Department
Washington Hospital Center

• Provided compassionate, high-quality service to patients and families, ensuring comfort and understanding during sensitive medical procedures.
• Demonstrated adaptability and stress management in a fast-paced environment, handling multiple priorities under pressure.
• Maintained compliance with strict safety and confidentiality protocols, aligning with organizational standards.
• Coordinated complex schedules, travel arrangements, and patient logistics, showcasing organizational skills and attention to detail.
• Delivered clear communication and support across diverse cultural backgrounds, emphasizing empathy, professionalism, and customer care.
• Assisted with emergency and time-sensitive situations, reinforcing ability to remain calm and effective under pressure.