Odalisa Hierro
Glendale,New York
Summary
Proven expertise in conducting in-depth audits and devising successful improvement strategies. Methodically evaluated documents and systems and initiated corrections in compliance with established standards. Superb analytical and communications skills enabled optimum results.
Overview
27
27
years of professional experience
Work History
Auditor
MTK STAFF INC.
New York, NY
01.2023 - 11.2024
- Ensured timely completion of all assigned tasks within set deadlines.
- Reviewed and evaluated internal control systems, financial records, and accounting systems to ensure accuracy of information.
- Maintained confidentiality of company information obtained in audit assignments.
- Worked closely with management to discuss external audit results and action plans.
- Conducted audits on internal controls and developed reports on findings.
- Prepared detailed audit workpapers for review by senior auditors.
- Composed clear and concise audit findings to deliver comprehensive audit reports.
- Managed completion of planned audits, reviewed records, and procedures for accuracy to accomplish objectives and appraised policies and plans under audit review.
- Monitored transactions for errors and over-payments to produce real-time reporting.
- Analyzed financial data and prepared reports outlining findings and recommendations.
- Collaborated closely with other team members to develop effective audit plans.
Remote Call Center
Skype
Queens, New York
08.2016 - 12.2016
- Intake phone calls, routed phone calls to managers, administered payments and submitted credit online applications for Gap, Banana Republic, Old Navy, Walmart, and Lowes
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Updated customer accounts, addresses and contact information within call management databases.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Legal Assistant
Koehler & Isaacs, LLP
New York, New York
08.1999 - 08.2011
- Performed a full range of administrative and technical assistance to individuals and business primarily through telephone or face to face
- General office work such as prepare, edit, and revise correspondence, and demands, in preparation for criminal court
- Review and analyze various records, employer objections, and legal documents
- Provide Bilingual customer service to the office
- Screen client phone calls and answered questions concerning cases and procedures of the court in English and Spanish
- Maintain the calendar of assigned active cases and suspense system for ongoing cases
- Prepared and scheduled appointments for clients, attorneys, and other concerned parties
- Train new employees of office procedures and duties
Legal Assistant
Dienst & Serrins, LLP
New York, New York
03.1998 - 08.1999
- Provided consistent and effective administrative services and support to attorneys and office staff
- Prepare, edit, and revise correspondence, and demands, in preparation for criminal court
- Processed all assigned cases according to company and client service agreements
- Review and analyze various records, focus on employer objections, and legal documents
- Interpreted and relayed legal information in a clear format for clients
- Conducted client interviews and client intake service
- Answer and screen client phone calls
- Completed case research via LexisNexis and Westlaw databases
- Filing of legal documents and preparation of motions using Pl
Education
Candidate for Bachelor in Liberal Arts and Science Degree -
NEW YORK CITY TECHNICAL COLLEGE
Graduate Certificate -
BLAKE BUSINESS SCHOOL
High School Diploma -
SEWARD PARK HIGH SCHOOL
Skills
- Internal Auditing
- Report Generation
- Ethical Standards
- Data Analytics
- Compliance Standards
- Contract Compliance
Personal Information
Title: Administrative Assistant
Languages
Spanish
Languages
Spanish
Professional
Timeline
Auditor
MTK STAFF INC.
01.2023 - 11.2024
Remote Call Center
Skype
08.2016 - 12.2016
Legal Assistant
Koehler & Isaacs, LLP
08.1999 - 08.2011
Legal Assistant
Dienst & Serrins, LLP
03.1998 - 08.1999
Candidate for Bachelor in Liberal Arts and Science Degree -
NEW YORK CITY TECHNICAL COLLEGE
Graduate Certificate -
BLAKE BUSINESS SCHOOL
High School Diploma -
SEWARD PARK HIGH SCHOOL
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