ODALVY NUNEZ

Experienced and dedicated Shift Supervisor with 3 years of leadership at Starbucks, overseeing a team of up to 22 partners in a high-paced, customer-focused environment. Proven track record in managing day-to-day operations, optimizing workflow, and delivering exceptional customer service. Skilled in team development, training, and mentoring, with a strong ability to inspire and motivate others to achieve both individual and team goals. Adept at managing inventory, handling cash, ensuring store compliance, and maintaining quality control to uphold the Starbucks experience. Known for resolving issues quickly, managing high-pressure situations, and fostering a positive, collaborative work environment that drives operational success and customer satisfaction. Passionate about maintaining high standards while cultivating an inclusive, efficient, and supportive team culture.

Leadership & Supervision:

• Lead a maximum team of 22 partners, ensuring smooth operations and maintaining the Starbucks experience for every customer.
• Lead by example, modeling behavior that promotes teamwork, customer satisfaction, and efficiency.
• Assign tasks, monitor performance, and provide support to team members as needed.
• Ensure team members are trained on procedures, quality standards, and product knowledge.
  

Customer Service:

• Greet customers with a friendly attitude and help resolve any concerns or issues.
• Ensure every customer receives their order promptly and accurately, with the high level of service Starbucks is known for.
• Respond to customer feedback, ensuring that their experience is positive.
  

Financial Performance:

• Manage the store’s cash register, including handling cash, making deposits, and balancing the till.

Operational Excellence:

• Ensure proper opening and closing of the store, including locking/unlocking, setting up equipment, and securing inventory.
• Monitor inventory and supplies, ensuring the store runs smoothly and ordering supplies when necessary.

Store Representation

• Maintain cleanliness and organization in the store, ensuring all areas meet Starbucks' standards.
  

Team Support & Development:

• Provide guidance, motivation, and encouragement to team members.
• Assist in new hire training and ongoing development of the team.
• Promote a positive and inclusive store environment.
• Offer feedback and assist with performance reviews.
  

Quality Control:

• Ensure that all beverages and food items are prepared according to Starbucks' standards.
• Keep the store’s quality and cleanliness at top-tier levels.
• Ensure compliance with safety and health regulations.
  

Administrative Responsibilities

• Document and report any incidents or irregularities to higher management.
• Ensure compliance with company policies and procedures.