Odalys Alvarenga
New York,NY
Summary
To seek and maintain full-time sales position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Sales Consultant
Stuuf Inc. (Stuf Storage)
01.2023 - Current
- Achieved and exceeded monthly sales targets, resulting in 20% increase in sales volume/ revenue within first quarter
- Met or exceeded monthly sales quotas for 4 consecutive months
- Streamlined booking process by leveraging online platforms, resulting in 30% reduction of response time and enhancing overall customer satisfaction.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
- Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels.
Assistant Property Manager
Bozzuto (Real Estate)
05.2022 - Current
- Surpassed leasing target for 30/60 days out; achieved and maintained 98% occupancy rate
- Assisted property manager during annual budget preparation for 165-unit building
- Utilized CRM software to maintain accurate and up-to-date client records
- Handling lease agreements, renewals and terminations
- Assisting with marking efforts to attract and retain tenants.
Senior Sales and Marketing Associate
Bozzuto (Real Estate)
04.2022 - 05.2023
- Led apartments tours to potential residents and assisted them in their home search
- Prepared, negotiated and executed lease documents for all tenant lease documents
- Managed over 50 customer inquires from interested parties via email, phone or in-person per day
- Walked apartment homes prior to move-in to confirm condition is up to Bozzuto standards
- Addressed resident questions and concerns to provide a positive living environment.
Assistant Executive Housekeeper
The Beekman Hotel (Part of Hyatt Hotels Corporation)
03.2021 - 04.2022
- Acting Director of housekeeping for 6 months
- Oversee day to day operations of Housekeeping and FO departments of 267 room full service hotel in a unionized environment
- Purchase and kept records of stock required for cleaning/maintenance while monitoring par stock on all guest supplies, linens and mini bar
- Prepare employee schedule according to business forecasts and productivity requirements
- Review housekeeping, front office and engineering staffs worked hours for payroll compilation and submit to accounting on a timely basis
- Respond to all guest requests, situations, complaints and accidents presented to housekeeping in an attentive and courteous way
- Develop and maintain efficient communication and coordination with front office and other departments.
Rooms Division Manager
The Beekman Hotel (Part of Hyatt Hotels Corporation)
10.2020 - 03.2021
- Lead and directed a team of over 40 team members
- Produced excellent customer service scores and supervised a well-trained staff by focusing on management from the lobby
- Acted as Manager on Duty while working, resolving guest complaints to ensure a great experience for each guest
- Maintained payroll operations by managing timecards, attendance activities (sickness, overtime, leaves etc.) and preparing for payroll
- Handled and responded to discrepancies and queries relating to payroll and during the Kronos outage and reconciliation.
Housekeeping Manager
The Beekman Hotel (Part of Hyatt Hotels Corporation)
06.2019 - 10.2020
- Delivered excellent guest experience while evaluating guest satisfaction and setting department targets and objectives while maintaining overall cleanliness score of 95
- Coordinated daily room assignments, checked for discrepancies, updated room status, saved all necessary reports at ends of shifts via REX; utilized HotSoS and Opera to communicate with team members regarding guest concerns, inquiries and resolved these issues accordingly
- Conducted room inspections in accordance with Forbes Five Star and Thompson standards.
Assistant Operations Manager
Andaz Wall Street
07.2018 - 06.2019
- Trained in all four sister properties in NYC to compare operational standards while rotating through and became proficient in running housekeeping, front office and food & beverage departments
- Independently oversaw 3 departments frequently and effectively handling all situations as Manager on Duty.
Reservations and Revenue Analyst
Andaz Wall Street
08.2018 - 09.2018
- Managed group and transient reservations
- Oversaw group room blocks, reviewed contracts, built and maintained web link, controlled inventory and group rates, establish billing procedures.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
Housekeeping Intern
The Westin Jersey City Newport
06.2017 - 08.2017
Housekeeping Extern
The St. Regis New York
03.2017 - 04.2017
Education
B.S - Alfred Lerner College - Business Management
University of Delaware
NewarkSkills
- Microsoft (Word, Excel, PowerPoint)
- Hyatt Manager of the Quarter (Q1,2021)
- Opera, Reserve, HotSoS, REX, Kronos, BirchStreet, Cvent, Envision, Colleague Advantage
- Fluent in Spanish
- CRM Tracking, Yardi, Hubspot, Rent Café, Slack, Meet Elise
- Strategic Planning
- Problem-Solving
- Lead Qualification
- Sales Forecasting
- Leads Prospecting
- Account Management
- Business Development
- Customer Service
- Lead Generation
- Sales Target Monitoring
- Pipeline Management
Timeline
Sales Consultant
Stuuf Inc. (Stuf Storage)
01.2023 - Current
Assistant Property Manager
Bozzuto (Real Estate)
05.2022 - Current
Senior Sales and Marketing Associate
Bozzuto (Real Estate)
04.2022 - 05.2023
Assistant Executive Housekeeper
The Beekman Hotel (Part of Hyatt Hotels Corporation)
03.2021 - 04.2022
Rooms Division Manager
The Beekman Hotel (Part of Hyatt Hotels Corporation)
10.2020 - 03.2021
Housekeeping Manager
The Beekman Hotel (Part of Hyatt Hotels Corporation)
06.2019 - 10.2020
Reservations and Revenue Analyst
Andaz Wall Street
08.2018 - 09.2018
Assistant Operations Manager
Andaz Wall Street
07.2018 - 06.2019
Housekeeping Intern
The Westin Jersey City Newport
06.2017 - 08.2017
Housekeeping Extern
The St. Regis New York
03.2017 - 04.2017
B.S - Alfred Lerner College - Business Management
University of Delaware
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