Odalys Baldenebro Luna
Tucson,AZ
Summary
Self-motivated Medical Records Specialist with 6 years of experience in a medical office field expertise in scanning and indexing medical records to correct chart. Bilingual individual with pleasant attitude and desire to help in any capacity.
Overview
6
6
years of professional experience
Work History
Medical Records Specialist
United Urology Group AZ
Tucson, AZ
07.2018 - 09.2022
- Retrieved medical charts for healthcare staff for filing in medical records.
- Provided training to staff members on proper documentation techniques for medical records.
- Performed quality assurance reviews of medical records for accuracy and completeness.
- Scanned and validated medical records for upload.
- Kept department clean, organized and professional.
- Located and retrieved files, assisting public with general information.
- Safeguarded medical records to maintain patient confidentiality.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Entered patient insurance, demographic and health information into software and confirmed records.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Pulled patient records and transferred information to appropriate parties.
- Maintained positive working relationship with fellow staff and management.
- Processed incoming medical records requests.
- Handled incoming calls and directed callers to appropriate department or employee.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Planned and completed group projects, working smoothly with others.
PBX Operator
United Urology Group AZ
Tucson, AZ
06.2016 - 07.2018
- Paged employees over PA system to ensure prompt connection with callers.
- Troubleshot basic technical issues related to phone systems and reported any major problems immediately.
- Shared or forwarded messages and information to designated personnel.
- Assisted external callers with department directory information as needed.
- Completed connections between callers, departments and professionals.
- Escalated complex customer service issues to management when necessary.
- Handled customer requests efficiently while maintaining professionalism at all times.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Assisted administrative team with accepting orders, scheduling appointments or meeting rooms or sending and receiving faxes.
- Took messages from callers and accurately relayed details to intended staff.
- Provided training and coaching to new PBX operators..
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Had the opportunity to cover Front Desk in many occasions when cover was needed.
- Signed for packages, recorded deliveries and distributed to personnel.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted visitors and verified reasons for visit and appointment information.
- Responsible for opening and closing the office on time each day.
Education
Medical Administration Assistant
Pima Medical Institute
Tucson, AZ11-2016
High School Diploma -
Sunnyside High School
Tucson, AZ05-2014
Skills
- Medical Terminology
- HIPAA Regulations
- Client Relations
- Work Well Independently
- Customer Service
- Medical Records Management
- Payment Collection
- New Patient Chart Preparation
- Document Scanning
- Insurance Eligibility
- HIPAA Compliance
- Written and Verbal Communication
- Paperwork Processing
- Scheduling Appointments
- Managing Phone Systems
- Professional Communication
- Front Desk Operations
- Call Controlling
- Call Documentation Skills
- Customer Assistance and Interaction
- Check-In Management
- Co-Payment Collection
- HIPAA Guidelines
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Medical Records Specialist
United Urology Group AZ
07.2018 - 09.2022
PBX Operator
United Urology Group AZ
06.2016 - 07.2018
Medical Administration Assistant
Pima Medical Institute
High School Diploma -
Sunnyside High School
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